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Patient Services Representative

1 month ago


Oklahoma City, United States University of Oklahoma Full time

Job Description - Patient Services Representative (241240) Job Number: Patient Services Representative - Job Number: 241240 Organization Organization : Pediatric Residency Job Location Schedule Schedule : Full-time Work Schedule : Monday-Friday Work Type : Onsite Salary Range : Targeted salary of $33,100, based on experience. Benefits Provided : Yes Required Attachments : Resume Job Description Job Description - - - Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. We are looking for a Patient Services Rep to join the team. This position c oordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the clinic. Duties: Schedules patient appointments, either by telephone or in person. Obtains patient demographics on new patients and updates demographics on established patients. Answers telephone calls and distributes to the appropriate personnel. Prepares and enters healthcare provider schedules into the computer. Coordinates schedules as directed to patient requiring multiple services. Greets patients as they come into the clinic for scheduled appointments. Accepts payments and writes receipts. Inspects the encounter form for completeness and accuracy. Copies insurance cards and distributes to the appropriate employee. Prepares encounter forms and billing packets for patients to be seen. May prepare and type daily deposits. Balances and closes cash box daily. Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc. Prints and faxes physician schedules to offices. Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. Copies medical records for patients and other providers or facilities. Files patient charts. Prepares inactive patient charts for storage. Maintains log of charts in storage. Secures charts that have been sent to storage that are needed in the clinic. Replaces torn charts with new covers. Makes up new patient charts and packets of information. Requests medical records from other facilities. Discusses financial accounts with patients. Verifies insurance eligibility and primary care physicians for patients. Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic. Collects and verifies proof of income in order to determine what sliding scale discount is appropriate. Dispenses supplies as needed. Notifies appropriate person when supplies are low and need to be reordered. Types notes and letters for Dentists. Makes immunization cards. Logs mail receipts according to University policy. Sorts and distributes mail. Performs various duties as needed in order to successfully fulfill the function of the position. Job Requirements Job Requirements - - - Required Education: High School diploma or GED AND: 12 months experience in a customer service role. Skills : Customer service Ability to communicate verbally and in writing Ability to resolve problems in a timely manner Proficient with Microsoft Office Suite (Word, Excel, and Outlook) Ability to multitask and meet deadlines Ability to maintain patient confidentiality Ability to enhance professional growth and development through in-service meetings and education programs Advertised Physical Requirements: Physical: Must be able to work in sitting position, use computer and answer telephone. Environmental: Office Work Environment. Departmental Preferences: Previous dental office experience is helpful Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere. Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin,sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of itspolicies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities,and health care services that the University operates or provides. Hiring contingent upon a Background Check? : Yes Special Indications : None Job Posting Job Posting : May 7, 2024 JOB DESCRIPTION HELP Required Attachments Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process. Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department #J-18808-Ljbffr