Patient Services Representative

1 week ago

Oklahoma City, United States INTEGRIS Health Full time
Job Description

INTEGRIS Health Medical Group Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Oklahoma City, OK with Dr David Crosswhite. In this position, you'll work Monday through Friday from 8am to 5pm with our Primary Care Clinic team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. Those who apply to this Patient Services Representative - Primary Care position by 09/30/2024, may qualify to receive a sign-on bonus of $1,000. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Responsibilities

The Patient Services Representative responsibilities include, but are not limited to, the following:
  • Responsible for receiving and/or dispatching incoming phone calls
  • Collects payments for copays and deductibles
  • Makes financial arrangements for patients
  • Performs check in and out duties accurately and timely
  • Makes appointments for visits and, if an emergency, informs a clinical employee or provider
  • Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
  • Accurately enters patient demographics into the practice management system
  • Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
  • Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
  • Manages large call volume while maintaining excellent telephone etiquette
  • Organizes workflow to meet patient needs in a timely manner
  • Reports to Office Manager/Supervisor.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Qualifications
  • 1 year clerical experience preferred
  • Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred
  • 6 months customer service experience, 6 months telephone customer service experience preferred
  • Must be able to communicate effectively in English (Verbal/Written)
IMG Float Pool:
  • This job requires the incumbents to operate an INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Drivers License from the state of residence, as well as a driving record which is acceptable to our insurance carrier.
IMG Clinics:
  • For clinic staff assigned duties of entering orders in the electronic medical records, certification must be obtained within 60 days of hire.

For Current Deaconess Incumbent(s) Only at the time of acquisition (10/1/2018): High School Diploma or equivalent preferred.

About Us

INTEGRIS Health mission: Partnering with people to live healthier lives.

To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.

INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.

  • Patient Services Representative

    4 days ago

    Oklahoma City, Oklahoma, United States INTEGRIS Health Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at INTEGRIS Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswering Phones and Messages: Respond to incoming calls, take messages,...

  • Patient Services Representative

    4 days ago

    Oklahoma City, Oklahoma, United States INTEGRIS Health Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at INTEGRIS Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswer and direct incoming phone calls in a timely and professional...

  • Patient Service Representative

    3 months ago

    Oklahoma City, Oklahoma, United States Aston Carter Full time

    *COVID 19 VACCINATION REQUIRED***Shift is Monday - Friday 8 AM to 5 PM*Patient Access Representative responsibilities include:Greeting patients and their caregivers on arrivalCollecting information such as patient details, medical history, billing, and insurance informationPreparing patient admission and discharge documentationJob briefWe are looking for a...

  • Patient Services Representative

    4 days ago

    Oklahoma City, Oklahoma, United States INTEGRIS Health Full time

    About the RoleINTEGRIS Health is seeking a highly skilled and detail-oriented Patient Services Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswer and direct incoming phone calls in a timely and professional mannerCollect...

  • Patient Services Representative

    4 days ago

    Oklahoma City, Oklahoma, United States INTEGRIS Health Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at INTEGRIS Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswer and direct incoming phone calls in a timely and professional...

  • Patient Service Representative

    2 weeks ago

    Oklahoma City, United States Forefront Dermatology Full time

    Overview: Come join our team! We have an immediate need for a Patient Service Representative in our Oklahoma City, OK clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...

  • Patient Service Representative

    3 days ago

    Oklahoma City, United States US Derm Support Roles Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Oklahoma City clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in process,...

  • Patient Service Representative

    4 hours ago

    Oklahoma City, United States Forefront Dermatology Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Oklahoma City, OK clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...

  • Patient Service Representative

    4 weeks ago

    Oklahoma City, United States Radiology Full time

    Touchstone Medical Imaging is seeking a customer service oriented professional for our medical front office positionat our location in North Garland.The Patient Service Representative will assist patients with check in, check out, insurance verification, and scheduling. Shift: Monday-Friday, 9:30am-6pm Robust benefit offerings include: Medical / Dental /...

  • Patient Service Representative

    3 weeks ago

    Oklahoma City, United States Mercy Full time

    Overview:We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare...

  • Patient Services Representative

    5 days ago

    Oklahoma City, United States Integris LLC Full time

    INTEGRIS Health Medical Group Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Oklahoma City, OK with Dr David Crosswhite. In this position, you'll work Monday through Friday from 8am to 5pm with our Primary Care Clinic team providing exceptional care to those who have entrusted...

  • Patient Services Representative

    1 week ago

    Oklahoma City, United States Integris LLC Full time

    INTEGRIS Health Medical Group Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Oklahoma City, OK with Dr David Crosswhite. In this position, you'll work Monday through Friday from 8am to 5pm with our Primary Care Clinic team providing exceptional care to those who have entrusted...

  • Patient Service Representative

    2 months ago

    Oklahoma City, United States Mercy Full time

    Overview:We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare...

  • Patient Services Representative

    4 weeks ago

    Oklahoma City, United States INTEGRIS Health Full time

    Job DescriptionINTEGRIS Health Medical Group Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Del City, OK with Dr Seana Dean and Dr Courtney Swartz. In this position, you'll work Monday through Friday from 8am to 5pm with our Primary Care Clinic team providing exceptional care to...

  • Patient Service Representative

    1 month ago

    Oklahoma City, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Patient Services Representative Senior

    2 days ago

    Oklahoma City, Oklahoma, United States Integris LLC Full time

    About the RoleAt Integris LLC, we are seeking a highly skilled Patient Services Representative Senior to join our team. As a key member of our healthcare organization, you will play a vital role in ensuring the delivery of exceptional patient care and services.Key ResponsibilitiesAct as a mentor to new Patient Services Representatives, providing guidance and...

  • Patient Service Representative

    1 month ago

    Oklahoma City, Oklahoma, United States Intermountain Health Full time

    Job Description:You will represent Intermountain Health and serve as the point of contact for patients entering Intermountain Health facilities. We look for individuals who embody Intermountain Health's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient...

  • Patient Service Representative

    3 months ago

    Oklahoma City, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Patient Service Representative

    3 months ago

    Oklahoma City, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Patient Service Representative

    3 weeks ago

    Silver City, United States Rise Health Services Inc Full time

    Job DescriptionJob DescriptionDescription:Silver Health Care is hiring a Patient Service Representative for our Silver City Clinic. The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information,...