Assistant Customer Service Specialist

3 months ago


Morehead, United States Morehead State University Full time
Posting Details

To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.

Posting Details

Position Type
Federal Work-Study

Job Title
Assistant Customer Service Specialist - AAFS (FWS)

Posting Number
STPO092

Grade/Level
Level 1 - Entry Student Assistant

Hourly Rate for Job Posting
9.5

Anticipated Employment Start Date for Position
01/16/2024

Posting Category
Student - Federal

Position details

Job Summary

Performs tasks which require minimal training and that can be learned relatively easily and involve few decisions. Positions are typically clerical or non-technical in nature and may involve basic computer usage.

Essential Duties and Responsibilities

Duties and responsibilities will typically involve repetitious tasks such as making copies, filing, picking up and sorting mail, answering telephones, running errands, etc. This position will require limited contact with internal and external customers. Other duties as assigned by the supervisor.

Other Duties and Responsibilities

Responds to student via telephone and walk-in questions

Sends and receives faxed communications

Sorts and distributes all departmental mail

Records payments received and distributes to appropriate persons

Maintains documentation in orderly, alphabetic systems

Assists with campus events such as open house programs

Minimum Requirements

Must be a current MSU student
Must maintain satisfactory academic progress
Must feel comfortable using nominal judgment and possess basic analytical or decision-making skills
Must have the ability to understand and to follow written and verbal instructions
Must be able to operate basic equipment such as copier, telephone, etc.
No specific education or specialized skills are required

Additional Desirable Qualifications

The student worker must possess the ability to communicate clearly as the majority of the work is done on the telephone. Maintaining polite and courteous behavior to all customers during peak business times is another essential skill. The worker must be able to handle high call volume and walk-in questions during peak time and be able to handle stressful situations with tact and respectful manners.

Student workers will be expected to be able to operate a basic fax machine as well as have a working knowledge of Microsoft Windows systems such as Word and Excel programs. Being highly organized and self-motivated would also be strong characteristics that would be helpful in someone applying for this position.

Physical Requirements

Working Conditions

The work environment is an office setting. Student workers will be required to wear appropriate clothing. This would mean no clothing with profanity or clothing representing other colleges or universities. Because the worker may be required to do minor lifting (such as placing paper reams in cabinets), workers should also not wear clothing that could be revealing when bending over.

The primary desk where the student worker will be stationed is located under an air vent. If the student worker has any breathing problems, this could be an issue. The student worker should bring a small, lightweight jacket in case they are too cold under the vent.

Student workers will be required to have transportation to the office in order to maintain their work schedule. The will need to be able to answer telephone calls in English and learn how to transfer calls to appropriate personnel. The worker will need to be able to physically lift items such as paper reams and display boards (approx. 20 pounds maximum).

Student workers will not be allowed to use office computers for personal access, such as email, social networking sites (Facebook, Myspace, etc.) or completion of school work (papers, class assignments, etc.). Student workers will not be permitted to bring personal laptop computers to work. Student workers may only use personal cell phones in the event of an emergency. Student workers may give out the main Accounting and Financial Services phone number if a parent needs to reach them in an emergency. This should only be used in an emergency situation and not for casual discussion. If student workers are seen text messaging or conversing on cell phones, they will be asked to put away their cell phone. If this behavior persists or is deemed to be interfering with work, the student worker will be given a verbal warning, then a written warning, and then terminated.

Special Information/Instructions to Applicants

  • Morehead, United States Forest Service Full time

    Provides a full range of standard and non-standard assignments resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, processes, or methods. The incumbent must identify and understand the...


  • Morehead City, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Morehead, Kentucky, United States Morehead State University Full time

    Job OverviewThis position is designed for individuals seeking to engage in customer service activities that require minimal training and can be learned quickly. The role primarily involves clerical tasks and basic computer operations.Key ResponsibilitiesThe duties associated with this role typically include:Performing repetitive tasks such as photocopying,...


  • Morehead, United States THOROUGHBRED EXPRESS AUTO WASH LLC Full time

    Job DescriptionJob DescriptionAre you passionate about cars and customer service? Do you thrive in a fast-paced environment? Look no further! At Thoroughbred Express Auto Wash, we’re seeking enthusiastic individuals to join our team!Why Choose Thoroughbred Express?Competitive pay and flexible schedulesMedical, Dental, Vision Benefits for Full Time...


  • Morehead, United States Morehead State University Full time

    Posting Details To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the Posting Summary Page by clicking on the Next button until you...


  • Morehead, United States Morehead State University Full time

    Position details Job Summary The Virtual Specialist Work Study Assistant will be an integral part of Morehead State University’s enrollment efforts. This role is designed to support Morehead State University admissions’ recruitment efforts, with a primary focus on creating engaging and dynamic content on all social media platforms. The successful...

  • Student Assistant

    4 days ago


    Morehead, Kentucky, United States Morehead State University Full time

    Job SummaryAs a Credentials Specialist Assistant at Morehead State University, you will perform tasks that require minimal training and can be learned relatively easily, involving few decisions. This position is typically clerical or non-technical in nature and may involve basic computer usage.Essential Duties and ResponsibilitiesPerform repetitious tasks...


  • Morehead, United States Kentucky Community and Technical College System Full time

    Student Support Specialist II- Admissions Specialist Job no: 494667 Work type: Full-time Location: Morehead, KY Categories: Staff Title: Student Support Specialist II- Admissions Specialist Salary Range: $3,162 Contract Term Length: 12 Months Standard Hours: 37.5 Work Location: On-Site FLSA Status: Non-Exempt College: Maysville Community & Technical College...


  • Morehead, United States Kentucky Community and Technical College System Full time

    Student Support Specialist II- Admissions Specialist Job no: 494667 Work type: Full-time Location: Morehead, KY Categories: Staff Title: Student Support Specialist II- Admissions Specialist Salary Range: $3,162 Contract Term Length: 12 Months Standard Hours: 37.5 Work Location: On-Site FLSA Status: Non-Exempt College: Maysville Community & Technical College...


  • Morehead, United States Kentucky Community and Technical College System Full time

    Student Support Specialist II- Admissions Specialist Job no: 494667 Work type: Full-time Location: Morehead, KY Categories: Staff Title: Student Support Specialist II- Admissions Specialist Salary Range: $3,162 Contract Term Length: 12 Months Standard Hours: 37.5 Work Location: On-Site FLSA Status: Non-Exempt College: Maysville Community & Technical College...


  • Morehead City, North Carolina, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesGreet and engage with customers in a...


  • Morehead, Kentucky, United States Koch Industries Full time

    Position OverviewThe Production Specialist plays a crucial role in the manufacturing process by ensuring the quality and efficiency of production operations. This position involves supporting various departments including molding, assembly, plating, and painting.Key ResponsibilitiesQuality Assurance: Inspect and assess parts to ensure they meet the highest...


  • Morehead City, North Carolina, United States Kurtis Chevrolet Inc Full time

    At Kurtis Chevrolet Inc, we are dedicated to providing an exceptional experience for our clients across all departments. Our team has consistently worked to ensure that customers are treated with integrity, professionalism, and respect. We value our employees and offer opportunities for personal and professional development.Employee BenefitsComprehensive...


  • Morehead, United States Morehead State University Full time

    Position details Job Summary Performs tasks which require minimal training and that can be learned relatively easily and involve few decisions. Positions are typically clerical or non-technical in nature and may involve basic computer usage. Essential Duties and Responsibilities Duties and responsibilities will typically involve repetitious tasks such...


  • Morehead City, United States AMM Healthcare Full time

    Summary:JCMC Morehead City and JCMC Newport is looking for a Patient Service Representative to work as our referral coordinator and front desk receptionist. This position serves as the first line of communication between a patient and care provider or care specialist. The PSR delivers the highest level of customer service and efficiency possible by answering...

  • Support Specialist

    2 weeks ago


    Morehead, Kentucky, United States Sevita Full time

    Sevita is a prominent provider of community-based services dedicated to individuals with intellectual and developmental challenges. We are committed to the belief that every individual has the right to lead a fulfilling life, and we strive to create meaningful career opportunities for our team members. Join our mission-driven workforce and build...

  • Production Specialist

    4 weeks ago


    Morehead, United States Koch Industries Full time

    Support production molding, assembly, plating, or paint departments by producing, inspecting, coating, and assembling quality parts for customers. Follow all environmental policies, procedures, work instructions and requirements applicable, including Production Specialist, Production, Specialist, Manufacturing

  • Culinary Specialist

    2 weeks ago


    Morehead, Kentucky, United States Life Care Centers of America Full time

    Culinary Specialist opportunity available at Life Care Centers of America. The Culinary Specialist plays a crucial role in crafting and delivering nutritious meals for residents, ensuring adherence to all applicable laws, regulations, and industry standards.Key Responsibilities:High school diploma or equivalent is required.A minimum of one year of experience...


  • Morehead City, United States AMM Healthcare Full time

    Summary: JCMC Morehead City and JCMC Newport is looking for a Patient Service Representative to work as our referral coordinator and front desk receptionist. This position serves as the first line of communication between a patient and care provider or care specialist. The PSR delivers the highest level of customer service and efficiency possible by...


  • Morehead City, United States AMM Healthcare Full time

    Summary: JCMC Morehead City and JCMC Newport is looking for a Patient Service Representative to work as our referral coordinator and front desk receptionist. This position serves as the first line of communication between a patient and care provider or care specialist. The PSR delivers the highest level of customer service and efficiency possible by...