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Service Coordinator

4 months ago

Billings, United States Bretz RV & Marine Full time

Responsibilities:

  • Monitor and respond to all service requests
  • Coordinate appointments with all teams to ensure timely repairs for customers
  • Remain up-to-date on products, market trends, and certifications
  • Understand and implement the dealership processes
  • Become familiar with Client Relationship Management (CRM) software
Your office is in Billings, MT and you will be working with our dealerships in: Boise, ID, Nampa, ID, and Missoula, MT. Much of the communication between our teams will be done over video calls, email, chat, and phone.

Requirements:
  • Customer Service Skills
  • Experience with multi-line phone systems a plus
  • Computer Skills
  • Ability to type without looking at the keyboard
  • Ability to type at least 35 wpm
  • Excitement to Learn
  • Positive Attitude
  • Teamwork
Schedule:
  • Day shift only
  • Monday - Friday | Aligns with business hours
  • Full time
Education and/or Experience
  • High school diploma or GED
  • Previous office experience
Compensation
  • $16 - 18/hr DOE
Benefits
  • Excellent earning potential and advancement opportunities
  • Medical benefits package with multiple plan options to choose from, including vision and dental
  • 401(k) retirement plan with employer match
  • On-site employee daycare
  • Holiday pay and vacation time
  • Employee discounts
  • Employee borrow program (take a camper and GO CAMPING)
  • Profit sharing
Bretz RV's Commitment to You
  • Opportunity to work in a family-oriented environment where work-life balance matters
  • Growth and advancement opportunities
  • Team building activities and events throughout the year
  • The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

Relocation

Montana has become the spot to be. Kevin Costner and his Yellowstone and 1883 have single-handedly helped Montana become discovered. If you want to move here, please know that we have stoplights, hitching posts still exist in some small towns, and the church is still the busiest place to go on Sundays. It's a safe place to live and a great place to raise a family looking for adventure. The cost of living is far lower than in other parts of the country. If you've ever dreamed of moving to the northwest, now may be the time to turn a dream into reality

About Our Dealership

Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. Searching for a new camping trailer turned into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers.

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. It's important to contribute to the communities in which we do business.

EEOC

Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.