Client Services Coordinator
4 weeks ago
Job Description Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day.Essential Duties and Responsibilities:Answer incoming phone calls for Service DeskTriage service tickets to point of assignment.Maintain client contact informationComplete information gathering to ensure service ticket details are available when needed by a technical resourceMonitor Service Team board for new and critical/high tickets, assign tickets to a resource for resolutionServe as first point of contact on outstanding client tickets/service issues and provide appropriate ticket "status" to client and Entre teamAssist with continued improvement of customer service, perception and client satisfactionUnderstand, improve, and implement processes in client ticketing system by completing training materials provided by vendorServe as dispatch process expertSchedule service tickets to technical resources using appropriate priority, service level and resourceMaintain effective communication via available communication channels with Entre Team and clientsEscalate service tickets as neededPerform client follow-up to verify final resolution and determine satisfaction levelUnderstand overall service desk objectivesUnderstand role and function of team membersAssist admin team in providing reporting and metricsBe alert to Entre business opportunities when working with clients, refer to appropriate resourceBe sensitive to and aware of Entre's performance in servicing the needs of our clientsKeep apprised of changes in the industry that affect our business clients and their technology needsParticipate in new technologies research and evaluation suitable for our market and business clients/prospectsAssist with some lifting as required, such as computers, displays, and small-form factor printersEducation and Certifications:High School Diploma/GED RequiredProfessional Experience and Requirements: Proven track record of excellent customer service skills (employee of the month awards, etc.)Passionate about customer care and professional growthCommunication skills - verbal and writtenOrganization SkillsAbility to multi-task in fast paced environmentCustomer service personality and likeabilityProfessional, neat appearanceAbility to have empathy towards customers"Get the job done" mentality; flexible in performing a variety of tasks; has a sense of urgency about getting things donePreferred/Highly Desired:Education in Computer ScienceIT Support Experience in MSP environmentJob Hours:8 hours per day, 40 hours per week. Some daily flexibility required to accomplish mutually agreed goals and satisfy client special needsCompensation:DOEFull benefits available for permanent, full-time employees, partial benefits available for temporary, full-time employees
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Client Services Coordinator
5 months ago
Billings, United States Entre Technology Services Full timeJob Description Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of:...
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Client Services Liaison
4 weeks ago
Billings, Montana, United States Entre Technology Services Full timeJob SummaryWe are seeking a highly skilled Client Services Coordinator to join our team at Entre Technology Services. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesAnswer incoming phone calls and triage service tickets to ensure prompt...
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Customer Service Coordinator
4 weeks ago
Billings, Montana, United States Entre Technology Services Full timeWe are seeking a highly skilled Customer Service Coordinator to join our team at Entre Technology Services. As a key member of our service desk, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include answering incoming phone calls, triaging service tickets, and maintaining client contact...
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Service Coordinator
1 week ago
Billings, United States Consumer Direct Care Network Full timeJOB SUMMARYService/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular...
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Catering Services Coordinator
1 month ago
Billings, Montana, United States Sodexo Full timeKey Responsibilities:As a Catering Coordinator at Sodexo, you will serve as a point of contact for reservations, bookings, equipment, and catering services. You will communicate effectively with internal and external clients, coordinate logistics, setup, and on-site problem resolution. Additionally, you will arrange meetings, develop agendas, and prepare...
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Customer Service Coordinator
23 hours ago
Billings, United States Alsco Full timeDescriptionClassification:Non-ExemptWe are Alsco Uniforms. We‘ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It‘s our job every day to make every aspect of the customer experience better. Whatever our...
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Customer Service Coordinator
2 weeks ago
BILLINGS, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator in Billings is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled...
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Customer Service Coordinator
2 weeks ago
BILLINGS, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator in Billings is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled...
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Customer Service Coordinator
2 weeks ago
BILLINGS, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator in Billings is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled...
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Customer Service Coordinator
2 weeks ago
BILLINGS, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator in Billings is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled...
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Customer Service Representative
4 weeks ago
Billings, Montana, United States Entre Technology Services Full timeAt Entre Technology Services, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Answer incoming phone calls and respond to client inquiries in a...
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Certified Nursing Assistant
1 month ago
Billings, Montana, United States United Energy Workers Healthcare Full timeAbout United Energy Workers HealthcareWe are a dedicated healthcare provider, founded by the grandchildren of a former Department of Energy worker, with a commitment to delivering exceptional care to the energy worker community.Job Title: Certified Nursing Assistant - HHA CoordinatorWe are seeking a detail-oriented and organized individual to join our team...
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Traveling Speech Therapist
4 weeks ago
Billings, Montana, United States HealthEcareers - Client Full timeWe are seeking a skilled Speech Language Pathologist to join our team for a travel assignment in Billings, Montana.Job DetailsSpecialty: Speech Language PathologistDiscipline: TherapyDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelAs a Speech Language Pathologist with HealthEcareers - Client, you will have the opportunity to...
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Customer Service Representative
4 weeks ago
Billings, Montana, United States Diana Larson - State Farm Agent Full timeh3Job Description/h3brAs a Customer Relations Representative with Diana Larson - State Farm Agent, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career...
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Insurance Service Representative
4 weeks ago
Billings, Montana, United States Angela Stiller Farmers Insurance & Financial Services Agency Full timeJob OverviewAs a key member of our team at Angela Stiller Farmers Insurance & Financial Services Agency, you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to provide timely and effective support to customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess customer...
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Patient Service Coordinator
1 month ago
Billings, Montana, United States Intermountain Healthcare Full timeJob SummaryThis role is responsible for providing exceptional patient service and support in a fast-paced healthcare environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented setting.Key ResponsibilitiesProvide accurate and timely patient registration and billing...
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Associate Client Manager
6 months ago
Billings, United States Marsh McLennan Agency-Northwest Full timeThe Job: Marsh McLennan Agencys Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clients. If youre new to the world of insurance or customer service, this position provides an excellent opportunity for you...
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Operations Coordinator
4 weeks ago
Billings, Montana, United States H&R Block Full timeJob Summary:The Operations Specialist - Seasonal is responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs, and assisting with annual set up/closing of offices.Duties and Responsibilities:Perform basic building maintenance tasks, including replacing light bulbs, ceiling tiles, and minor low-voltage...
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Customer Service Representative
4 weeks ago
Billings, Montana, United States Karen Smith - State Farm Agent Full timeJob DescriptionAs a Customer Service Representative - State Farm Agent Team Member with Karen Smith - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role....
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Marketing Coordinator
4 weeks ago
Billings, Montana, United States Rocky Vista University Full timeMarketing Coordinator Job DescriptionAt Rocky Vista University, we are seeking a highly skilled Marketing Coordinator to join our team. As a Marketing Coordinator, you will play a key role in executing our marketing plans, aligning with university program leaders and students to achieve our goals.Responsibilities:Develop and implement annual marketing...