Technical Support Engineer

3 weeks ago

Austin, United States NextDeavor Full time
Description

Technical Support Engineer

6+ Months W2 Contract

Lehi, UT (Hybrid)

Benefits You'll Love:
  • NextDeavor offers health, vision and dental benefits for contract employees.
  • You'll be eligible to receive Paid Sick Leave (Amount varies per state).
  • Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor's conversion rate is approximately 70%)
Here's how you'll make an impact on the team:
  • Direct responsibility over support of top accounts for Adobe Experience Platform.
  • Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
  • Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues.
  • Develop and execute software tests to identify software problems and their causes.
  • Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform.
  • Evaluate data structures and configurations for data integration and validation.
  • Document customer interactions in multiple case management systems.
  • Document product knowledge, both internal and customer-facing.
Here's what you'll need to be successful in this role:
  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field and/or three (3) years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
  • Proven Ability to Triage Complex Issues and Drive To Resolution:
  • Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"
  • Strong Technical Knowledge of Web and Data Platform Technologies:
  • HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
  • Excellent Communication Skills - both Written & Verbal:
  • Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
  • Passionate About New Technologies:
  • Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
  • Knack for Troubleshooting:
  • Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
  • Real Time CDP (RTCDP)/ Adobe Experience Platform (AEP) is a huge plus.
Pay Range:

$35.00 - $39.43/hour
Ready to make your mark? Take the leap and apply directly here:- your application is in good hands.

Pay Range

$35.00 Hourly to $39.43 Hourly

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