Technical Integration Engineer

3 weeks ago

Austin, United States Method Financial Full time

About Method

Founded in 2021, Method enables real-time access to user financial data and enables seamless liability repayment. Method’s mission is to make personal finance more autonomous. With Method’s APIs, financial institutions, credit unions, banks, and financial management apps can embed loan repayment, data, balance transfers, and bill pay automation into their user journey.

As a result, Method is improving accessibility and control over financial information via open finance. We’re a Series A start-up and are backed by our partners, advisors, and investors from Andreessen Horowitz, Truist Ventures, Y Combinator, Ardent Ventures, Abstract Ventures, SV Angel, Truebill, Upstart, and more. About our Team

As a small tight-knit team, we value finding team members who are passionate about building, scaling, all while having fun together While we have our own roles to fill, we often find ourselves wearing multiple hats. No day is the same when you’re building from scratch. Some of us are based at Method HQ in Austin, TX and others are based in Washington D.C. To learn more about us, check out our blog The Impact

As the Technical Integration Engineer, you’ll have the opportunity to work closely with the Engineering and Customer Success Team. We’re looking for a candidate who wants to drive customer success initiatives forward through thoughtful problem-solving, organizational planning, and outstanding execution. What you'll do

Keep an eye on all the places that customers might ask for support - email, Slack, Community, etc. - and figure out the best way to respond. The response might change depending on the issue, and that’s ok

Troubleshoot, develop, and implement solutions for the customer

Create and update documentation for questions that are answered more than a few times. Since we want to help customers be self-sufficient whenever we can, the most useful docs will not just include answers, but also troubleshooting steps and key data customers can collect to help them diagnose problems.

Act as a Method Subject Matter Expert (SME) by being embedded with our Engineering and Customer Success Team

Identify patterns and contribute to product and system improvements

Improve engineering’s tools and documentation processes

Ensure an excellent Method experience for our customers, and gathering feedback on ways that Method can build the next generation of user-focused solutions Who you are 3+ years of experience in a technical customer engineering role ideally managing relationships with fintech and/or API-focused companies

Experience working with some combination of Node / JavaScript, React (or similar framework), Postgres (or similar relational database), and MongoDB / NoSQL

Familiarity with modern web services and APIs

Sophisticated business sense and understanding of underlying drivers and strategy of our customer’s technical needs

Have the ability to work with a high degree of autonomy but also balancing out working dynamically with a wide range of people, both internally and externally

Have the motivation and flexibility to work well in a high-growth environment where things change quickly

Have strong communication skills, both verbal and written, and be able to work under pressure to solve technical problems for Method’s customers Extra awesome Experience in Financial Services / FinTech.

Experience working at a smaller stage company / start-up environment

Disclaimer to Staffing/Recruiting Agencies: Method Financial does not accept unsolicited resumes from recruiters or employment agencies in response to our Career page or a Method Financial social media/job board post. Method Financial will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Method Financial explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Method Financial.

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