Technical Support Engineer

1 month ago

Austin, United States NHRG, Inc. Full time
Job DescriptionJob Description

Hybrid On-Site/Remote - Austin, TX 

 

WORK DESCRIPTION:

  • Provides technical assistance and support over the phone for applications and hardware problems in the Help Desk/Service Desk

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. 

  • Documents, installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. 

  • Maintains the necessary security controls over software. 

  • Supports and maintains user account information including rights, security, and systems groups. 

  • Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.  Identifies and resolves basic communications problems.  

  • Shows awareness of standards and regulatory requirements related to assigned tasks.

  • Has an understanding of EIR Accessibility technical standards and interoperability with assistive technologies used by people with disabilities. 

 

Worker Skills and Qualifications

Minimum Requirements  (Required)

Years

Skills/Experience

2-5 - Help Desk/Service Desk - Technical Phone Support - Ideal Candidate will have experience supporting both Windows and Apple Products.   Windows Desktop/OS,  Apple OS, Mac, iPhone, iPad

2-5

Experience in technical assistance and support for applications and hardware problems

2-5

Experience in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals

 

Knowledge of commonly used concepts, practices, and procedures within IT.

 

Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.  

 

Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.  

 

Ability to operate information technology systems, to communicate effectively, and to train others.

 

Relies on instructions and pre-established guidelines to perform the functions of the job.

 

Experience in automated data processing systems.

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