Lab Support Engineer

2 weeks ago


Austin, United States Apex Systems Full time

***Only apply if you are local to Austin, TX and are comfortable with 100% onsite work***



Title: Lab Support Engineer

Location: Austin, TX 78753 (100% onsite)

Contract Length: Long Term Ongoing Contract

Pay Rate: $30-40/HR

Shift: M-F, 8a-5p is preferred, but flexible for 8 hour day-time shift

Lab Support Engineer will work onsite in a lab environment.

ENGINEERING SERVICES RELATED TO:

  • System builds to specifications and system teardowns.
  • Online First Article (OFA) builds and setup/teardowns.
  • Customer Image Validation, Media Restore, and Image Capture.
  • Hardware Library check ins/outs.
  • Project work related to Automation and Business Transformation, along with systems support functions.


DAY TO DAY:

  • Resource will mainly support OFA (Online First Article), working on pilot builds for the Engineering team and OFA for customers. Supporting Project Engineers (Project Managers).
  • Lab Support Engineer will receive a request for a build, (colleague will check equipment in/out of their parts library), Lab Support Engineer will build an environment so the various Engineering teams can tap into that system to ensure the software/images work. The customer can tap in for OFA as well.


ADDITIONAL INFORMATION/REQUIREMENTS:

  • Lab Support Engineer will not be customer facing since OFA has gone to a helpdesk – only occasional customer interaction. Because of this, the Hiring Manager is not targeting technical support or helpdesk backgrounds because so much of those roles are scripted.
  • Must have hands on experience and/or true lab experience.
  • DSView and/or KVM experience is strongly preferred.
  • Experience with Cloud, Virtualization and/or RPA experience preferred since Lab Support Engineer will be are using more of these technologies (junior level experience and/or knowledge is acceptable)
  • Candidate should be interested in automation and emerging technologies).

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