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Garnishment Specialist II
2 months ago
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.
Position summary/objective:
The Garnishment Specialist II will locate and communicate via the telephone and written notices, in order to obtain repayment in full or to establish acceptable payment arrangements. This position requires the ability to work within established service level deadlines, multi-task, work efficiently and accurately and communicate with customers on critical and sensitive pay issues. You will engage in a high frequency of regular telephone interactions with customers and employees. Excellent customer service skills, strong attention to detail and good analytical skills are necessary.
Essential functions/duties/responsibilities
Responsible for review and set-up for all garnishment orders including preparation of orders and correspondence for scanning.
Maintain garnishment rules in payroll system including research and testing with Sr. Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
Write, review, and process reports to automate answer letters and interrogatory responses. Maintain garnishment screens by entering applicable start and stop dates for each order in timely manner according to information contained within order and applicable deadlines.
Answer and resolve payroll and garnishment questions to provide accurate information in a timely and concise manner to courts, agencies, and employees.
Interact with various departments within and outside the company to answer questions and resolve issues (external contacts include check collection agencies, courts, and lawyers).
Process lump sum payments and interact with agencies to determine the amount to be withheld for quarterly and annual bonus payments and all other lump sum payments.
Work on special projects as assigned including account reconciliations, accruals, and journal entries as well as cross train with other team members.
Competencies The ideal candidate will have the following competencies:
Self -directed management of work and deliverables.
Excellent negotiation and influence skills.
Superior verbal and written communication skills.
Strong analytical, research and critical thinking skills
Works closely with others in a team, supporting collective goals.
Exceptional organizational skills.
Supervisory Responsibility
This role will not have any supervisory responsibility.
Qualifications and Education Requirements
1-2 years' experience in either payroll functions and processing, bookkeeping, payroll tax outsourcing, fringe benefits or garnishments.
Knowledge of the legal and regulatory environment as it relates to federal, state, and local income tax and unemployment tax.
Proficient with Microsoft Office Tools (Excel, PowerPoint, Word, and Outlook)
Very strong communication and presentation skills, including both written and verbal forms.
Must possess excellent organizational, time management and data analysis skills.
Capacity to work well in a high demand, fast paced, team environment.
Have the ability to effectively develop and maintain customer relationships.
Preferred Skills
Bachelor's degree in Business, Accounting, Finance or MIS preferred.
Fundamental Payroll Certification (FPC) / Certified Payroll Professional(CPP) certifications strongly preferred.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
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