Customer Solutions Coordinator
3 days ago
Join Our Community of Food People
Leverages proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignment
•Identifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score
•Provides area reporting and analysis specific to new business and lost business
•Active participant in Core Team Meetings and Routines
•Audit programs for accurate sales information
•Administers SOUS and ExpandShare user access
•Other responsibilities as required
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
TRAVEL
None
RELATIONSHIPS
Internal: Work closely with the Area Director of Sales Support, Area Vice Presidents of National Sales, Area Vice Presidents of Local Sales, Regional Sales Managers, District Sales Managers, with some interaction with TMs, drivers, transportation, revenue management and others.
External: Email and or phone Interaction with prospective customers
WIRELESS REIMBURSEMENT
Eligible for reimbursement (circle one): High Low N/A
QUALIFICATIONS
Education/Training: High School diploma or equivalent required. Bachelor's degree preferred.
Related Experience/Requirements: Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment.
Knowledge/Skills/Abilities:
•Must be able to effectively prioritize multiple assignments in an organized manner, effectively completing assignments in a fast-paced environment, within a timely manner.
•Excellent organizational skills required.
•Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged, proactive, customer-service focused and able to adapt to the needs of multiple stakeholders.
•Proficient knowledge of Microsoft Word, PowerPoint, Outlook and Excel required.
•Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results.
•Salesforce software experience preferred
Physical Requirements: Must be able to sit and stand for long periods of time
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
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