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Customer Service Representative
4 months ago
At Beat-Sonic USA, we are at the forefront of innovation in the automotive technology sector, specializing in cutting-edge audio and infotainment solutions for vehicles. Our commitment to delivering premium solutions has positioned us as a leader in the industry, and we are continuously expanding our team to drive the next wave of innovation.
**Who We Are**:
Beat-Sonic USA is not just a company; we are a community of passionate individuals dedicated to revolutionizing the driving experience. From seamlessly integrated audio systems to state-of-the-art in-car enhancements, our products redefine what's possible on the road. We take pride in our ability to blend creativity with technology, resulting in products that not only meet but exceed the expectations of automotive enthusiasts.
**Our Culture**:
At Beat-Sonic USA, we foster a dynamic and collaborative work environment that encourages creativity and out-of-the-box thinking. We believe in the power of diversity and teamwork, recognizing that our collective strength lies in the unique perspectives each team member brings to the table. Our culture is built on a foundation of mutual respect, continuous learning, and a shared passion for pushing the boundaries of what is achievable.
**Innovation at the Core**:
In the ever-evolving automotive industry, innovation is not just a buzzword for us—it's the heartbeat of our company. We encourage our employees to explore new ideas, challenge conventional thinking, and embrace change. As a part of our team, you'll have the opportunity to contribute to projects that shape the future of in-car entertainment and the means to market them.
**Career Development**:
We understand that our success is driven by the talent and dedication of our team. As such, we are committed to providing our employees with opportunities for professional growth and development. Whether you're a seasoned expert or a recent graduate, Beat-Sonic USA is the place where you can carve out a rewarding career path.
**Join Us**:
If you are a forward-thinker, a problem-solver, and someone who is passionate about making a difference in the automotive technology landscape, we invite you to explore career opportunities with Beat-Sonic USA. Together, we'll continue to redefine what's possible on the road and create experiences that leave a lasting impact.
Embark on a journey with Beat-Sonic USA—where innovation meets passion, and the future of automotive technology is crafted by individuals who are driven to excel.
**Responsibilities**:
- Answer incoming customer inquiries and resolve issues in a timely and professional manner
- Upsell products or services to customers when appropriate
- Analyze customer accounts and provide accurate information and solutions
- Perform data entry tasks to update customer records and maintain accurate information
- Make outbound calls to follow up with customers or provide additional information
- Communicate effectively with customers to ensure a positive experience
- Maintain a high level of phone etiquette and professionalism at all times
- Product returns and exchanges
- Assist with bookeeping and daily shipping fulfillment when needed
- Schedule appointments on Google Calendar
**Requirements**:
- Bilingual proficiency in English and another language (Spanish, French, etc.) is a plus
- Strong written and verbal communication skills in English
- Excellent customer service skills with the ability to handle difficult situations with empathy and professionalism
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
**Job Types**: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
Experience level:
- 1 year
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- La Mirada, CA 90638: Relocate before starting work (required)
Work Location: In person
