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Customer Service Representative
4 months ago
ESSENTIAL FUNCTIONS
- Continuously promote and improve knowledge of Amada’s tooling products, sales and technical skills through participation in departmental training programs and meetings.
- Effectively utilize all available resources to promote and support Amada’s Tooling Products, and determine the most accurate resource to use in any given situation.
- Document and record communication details with customers, design/manufacturing engineers and sales engineers such as products desired, key issues and concerns addressed, solutions provided and etc within internal system.
- Establish and maintain relationships with customers by effectively communication technical data in an accurate manner with tact and courtesy.
- Expedite orders, quotations and related requests from customers and Tooling Sales Engineers received via telephone.
QUALIFICATIONS
- Ability to read and analyze blue prints and technical drawings.
- Strong ability to diagnose problems and work independently to resolve issues.
- Ability to express complex technical concepts effectively, both verbally and in writing.
- Strong Mathematical Skills are required.
- Must be able to speak and write clearly. Bilingual preferred (Spanish and English).
PAY RATE $20.00/HR
REPORTING RELATIONSHIP
- Tooling Support Manager
SUBORDINATE STAFF
- None
TRAVEL
- Very little travel.
WORKING CONDITIONS
LIFTING: Average Weight: 50 lb. Frequency: Daily
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)