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Customer Service Representative
4 months ago
Amada is hiring a temp-hire Customer Service Representative for our tooling department. The Customer Service Representative will carefully analyze customers tooling requirements and conditions working closely with Tooling Sales and Tooling Design Engineers. The Customer Service Representative will read and analyze blue prints and technical drawings to assist customers with applications.
ESSENTIAL FUNCTIONS
- Provide tooling solutions and recommendations to customers by carefully analyzing requirements, specifications, and conditions. Perform thorough evaluation of application drawings (blue prints) by utilizing applicable CAD software.
- Assist customers in solving tooling issues: Provide technical support on tooling products and applications. Resolve tooling manufacturing / design issues. Troubleshoot tooling configuration and operation problems and present optimal tooling solutions.
- Work closely with a team of Engineers to develop custom Tooling Solutions geared towards specific applications. Provide detailed technical and product design specifications and requirements.
- Continuously promote and improve knowledge of Amada’s tooling products, sales and technical skills through participation in departmental training programs and meetings.
- Effectively utilize all available resources to promote and support Amada’s Tooling Products, and determine the most accurate resource to use in any given situation.
- Document and record communication details with customers, design/manufacturing engineers and sales engineers such as products desired, key issues and concerns addressed, solutions provided and etc within internal system.
- Establish and maintain relationships with customers by effectively communication technical data in an accurate manner with tact and courtesy.
- Partner proactively with Tooling Sales Engineers to determine customers’ tooling needs and to provide application solutions.
- Expedite orders, quotations and related requests from customers and Tooling Sales Engineers received via telephone.
QUALIFICATIONS
- Ability to read and analyze blue prints and technical drawings.
- Knowledge of AutoCAD, SolidWorks, Pro-E, or similar CAD applications is preferable.
- Solid understanding and skills of computer systems and applications (Windows, Excel, PowerPoint, Outlook).
- Strong ability to diagnose problems and work independently to resolve issues.
- Ability to express complex technical concepts effectively, both verbally and in writing.
- Strong Mathematical Skills are required.
- Must be able to speak and write clearly. Bilingual preferred (Spanish and English).
PAY RATE $20.00/HR
REPORTING RELATIONSHIP
- Tooling Support Manager
SUBORDINATE STAFF
- None
TRAVEL
- Very little travel.
WORKING CONDITIONS
LIFTING: Average Weight: 50 lb. Frequency: Daily
