Sales Coordinator
4 days ago
**JOB TITLE**: Sales Coordinator
**REPORTS TO**: Director of Sales
**FLSA DESIGNATION**: Non-Exempt
1
**BASIC PURPOSE**: At Holiday Inn La Mirada the Sales Coordinator provides support to clients and hotel sales teams to enable successful achievement of revenue, quality and repeat business targets.
**ESSENTIAL FUNCTIONS**:
- Complete administrative tasks supporting all group sales efforts as assigned by the DOSM director of sales and marketing including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
- Complete Banquet Event Orders (BEOs) and resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
- Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
- Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
- Represent the hotel sales team in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
- Organizes and coordinates client appreciation and in-house hotel amenities / events
- Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
- Attends pre and post conference meetings and BEO meeting as needed
- Handles all in-suite VIP packages and amenities as needed
- Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
- Assists Sales Team with any special projects.
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug screen
- Professional communication skills both verbal and written
**JOB TITLE**: Sales Coordinator
**REPORTS TO**: Director of Sales
**Knowledge and Skills**:
**Education**:High School education or equivalent experience.
**Experience**:
- 1+ years previous hotel experience required
- 1+ years OPERA system experience required
- 2+ years Previous hospitality experience
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
**Skills and Abilities**:
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
**No. of employees supervised**:None.
**Travel required**:None.
**Hours Required**:8-hour shift; Scheduled days and times may vary based on need.
Pay: $19.00 - $19.25 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
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