![Eureka Ergonomic](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
**Benefits**:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
**Job Summary**
**Responsibilities**
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
**Qualifications**
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Use of Zendesk, Excel, and Google Docs a plus
**M-F - 8 AM - 5 PM**
**Full**:Med / Dental / Vision / 401 k
**Pay Rate**: $18 - $22 an hour
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