Retail Service Specialist

4 weeks ago

Cedar Rapids, United States Goodwill Industries of Southeastern Wisconsin, Inc. Full time

Are you looking for a great place to work with paid time off, flexibility in scheduling, and a great mission? Goodwill of the Heartland is the place for you We are looking to hire a Full-time Retail Service Specialist for our Cedar Rapids West Store

The Retail Service Specialist provides excellent customer service to everyone they encounter - Other Goodwill team members, customers, and donors. This position is active and has a variety of responsibilities, so the day goes quickly for our retail team. Our associates will assist customers at checkout with sales, price and stock merchandise, process donations to meet production goals for the sales floor or our warehouse and assist with keeping the store clean and organized.

Position Requirements:

  • Candidate must be able to lift up to 50 lbs. occasionally, though the average weight of donation processing is 20 lbs.
  • Must be able to bend, push, pull, and stand.
  • Retail experience is preferred but not required.
  • Successful completion of the background screening (sex offender registry)
The Retail Service Specialist position has a starting wage of $14.47 per hour, plus incentive pay based on the store's performance. This position works a varied schedule, and it is posted 2 weeks in advance. You will be scheduled 8-hour shifts between the hours of 8a - 730p five days a week (varied shifts and days), for a total of 40 hours a week. There is an every other weekend (Saturday and Sunday) requirement and candidates must have weekend availability.

Goodwill has great benefits
  • Competitive PTO
  • Generous store discount
  • Opportunities for advancement
  • Strong team culture
  • Up to 6% employer contributions to retirement after one year
  • Health/Dental/Vision insurance


Goodwill of the Heartland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, religion, age, physical or mental disability, sex, gender identity (including gender expression), sexual orientation, genetic information, marital status, family/parental status, income derived from a public assistance program, veteran status, political beliefs, reprisal or retaliation for prior civil rights activity or other protected categories.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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