![Lancaster General](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 months ago
* Performs complete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled.
* Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.
* Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed.
* Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
* Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
* Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
* Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests.
* Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
* Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patients medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
* Completes documentation for compliance and regulatory needs and/or release of orders. Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations (as applicable).
* Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
* Demonstrates ability to register unscheduled patients requiring a full financial clearance.
* Completes assigned patient scheduling and registration work queues according to performance standards.
* Ability to resolve work queue issues and missing registration items via electronic medical record.
* High School Diploma or equivalent (GED).
* One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
* One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
* One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).
* One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
* Previous Epic or equivalent Electronic Medical Record experience.
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
* 100% Tuition Assistance at The Pennsylvania College of Health Sciences
* Paid Time Off and Paid Holidays
* Shift, Weekend and On-Call Differentials
* Health, Dental and Vision Coverage
* Short-Term and Long-Term Disability
* Retirement Savings Account with Company Matching
* Child Care Subsidies
* Onsite Gym and Fitness Classes
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.
-
Customer Service Specialist
1 month ago
Ephrata, United States Gehret Associates Inc Full timeJoin Our Team! Gehret Associates is hiring! CUSTOMER SERVICE SPECIALIST Enthusiastic, friendly Organized, detail oriented Microsoft proficient PART-TIME HOURS LOCATED IN EPHRATA, PA RESUMES: gehret@gehretassoc.com 322 N. State St, Ephrata www.gehretassoc.com
-
Automotive Customer Service Specialist
5 days ago
Ephrata, Pennsylvania, United States Bobby Rahal Automotive Group Full timeABOUT THE AUTOMOTIVE CUSTOMER SERVICE SPECIALIST ROLE Bobby Rahal Automotive Group is looking to enhance our team with a Customer Service Specialist who possesses a minimum of one year of experience in the automotive sector. In this role, you will manage incoming calls from customers who have inquiries or wish to arrange service appointments. Upon the...
-
Customer Service Specialist
5 days ago
Ephrata, Pennsylvania, United States Hand & Stone - Chesterfield, Short Pump, & West End Full timeJob OverviewBenefits:401(k) plan401(k) matchingPerformance-based bonusesCompany eventsDental coverageEmployee discountsFlexible work hoursComplimentary snacks and beveragesProvided uniformsHealth insuranceGrowth opportunitiesPaid time offTraining and development programsVision coverageWellness resourcesAre you eager for a rewarding career path?Our mission is...
-
Customer Service Representative
2 weeks ago
Ephrata, United States Ephrata National Bank Full timeSummary: The Customer Service Representative will handle customer inquiries through incoming/outgoing phone calls, online chat interactions, or email requests. They will seek to create a positive customer experience for each customer by providing outstanding service, answering all inquiries, handling complaints, referring appropriate products and services,...
-
Customer Service Representative
2 weeks ago
Ephrata, United States Ziply Fiber Full timeJob Description Position Title: Customer Service Representative (CSR) $16.50 to $20.50 hourly DOE Comprehensive health benefits include- medical, dental , vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs. Company Background: Everyone...
-
Customer Service Representative
2 weeks ago
Ephrata, United States WellSpan Health Full timeSchedule Full-time: 40hrs/wk Schedule: M - F, 8:30am - 5pm General Summary Provides customer service for the WellSpan Medical Equipment, including both walk-in and phone customers. Assists customers in product selection, education and minimizing out-of-pocket expenses by verifying insurance as applicable. Duties and Responsibilities Essential...
-
Patient Service Specialist
1 month ago
Ephrata, United States NovaCare Rehabilitation Full timeOverview: When patients enter our center in Ephrata, PA we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...
-
Customer Service Agent
2 months ago
Ephrata, United States Levi's Building Components Full timeJob DescriptionJob Description*** Hourly Wages Recently Increased ***Levis Building Components, a leader in the metal roofing accessories industry is looking for the right person to join our expanding team. We are looking for a Customer Service Agent whose main responsibility would be receiving inbound calls, emails, and other forms of communication from...
-
Technical Customer Service Representative
4 months ago
Ephrata, United States Lbh2o Full time** Technical Customer Service Representative** * **Department:** Sales * **Location:** Ephrata, PA * **Status:** Full-Time **General Characteristics** Receives and processes moderately complex customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product...
-
Overnight Customer Service Representative
6 days ago
Ephrata, United States Planet Fitness Full timeBenefits: 401(k) Health insurance Paid time off Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member...
-
Overnight Customer Service Representative
3 months ago
Ephrata, United States Planet Fitness Full timeBenefits: 401(k) Health insurance Paid time off Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member...
-
Transportation Specialist
5 days ago
Ephrata, Pennsylvania, United States ARS Treatment Centers Full timeJob OverviewWe are seeking a dedicated Transportation Specialist to fulfill a part-time role of approximately 15 hours per week.Schedule: Monday to Friday, with flexible morning hours (15 hours/week)ARS Treatment Centers focus on outpatient care for individuals dealing with opiate addiction. Our clinic is part of a network of ten locations in the...
-
Transportation Specialist
5 days ago
Ephrata, Pennsylvania, United States ARS Treatment Centers Full timeJob OverviewWe are seeking a dedicated Transportation Specialist to join our team, working approximately 15 hours per week.Schedule: Monday to Friday, with flexible morning hours (15 hours/week)ARS Treatment Centers focus on outpatient services for individuals dealing with opiate addiction. Our facility is one of several locations in the mid-Atlantic region...
-
Maintenance and Cart Retrieval Specialist
2 days ago
Ephrata, Pennsylvania, United States Walmart Full timePosition Overview:As a Maintenance and Cart Retrieval Specialist at Walmart, your role will be crucial in ensuring a positive shopping experience for our customers. Key Responsibilities:Maintain a welcoming environment by ensuring customers have a positive first and last impression.Efficiently gather shopping carts from the parking area.Utilize equipment to...
-
Youth Support Specialist
6 days ago
Ephrata, Pennsylvania, United States Intercept Health Full timeJob OverviewYouth Support SpecialistCompensation ranges from $17 to $19 per hour, depending on experience, education, and certification. This position requires evening availability from 3 PM to 12 AM.Intercept Health is a family-owned organization dedicated to addressing various mental health, behavioral health, substance use, and foster care needs in...
-
Automotive Cleaning Specialist
6 days ago
Ephrata, Pennsylvania, United States Bobby Rahal Automotive Group - Mechanicsburg Full timeJob OverviewABOUT THE AUTOMOTIVE CLEANING SPECIALIST POSITIONIn this role, you will efficiently operate our automated vehicle washing system and ensure that each vehicle is thoroughly dried and polished. Our customers appreciate this complimentary service, and your enthusiasm for immaculate vehicles, combined with your commitment to delivering exceptional...
-
Transportation Specialist
5 days ago
Ephrata, Pennsylvania, United States ARS Treatment Centers Full timeJob OverviewWe are seeking a dedicated Transportation Specialist to work approximately 15 hours per week.Schedule: Monday to Friday, with flexible morning hours (15 hours/week)ARS Treatment Centers focus on outpatient care for individuals struggling with opiate addiction. Our clinic is one of several locations in the mid-Atlantic region that offers...
-
Customer Service Rep(04882)
1 month ago
Ephrata, United States Domino's Pizza LLC Full timeTaking orders over phone and in person. Dealing with customer concerns. Greeting customers within 10 seconds. Up selling. Cash handling. Keeping the customer area clean. Assisting Pizza Makers with toppings and dough. If you've got your eye on develo Customer Service, Service, Restaurant, Retail, Customer
-
Customer Service Representative
3 months ago
Ephrata, United States Christopher Skundrich - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Ephrata, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Christopher Skundrich - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including...
-
Field Service Technician
3 months ago
Ephrata, United States Gt&e Llc Full timeGroff Tractor & Equipment, LLC. a leading construction equipment dealership in Pennsylvania is looking for an individual to immediately fill the full-time position of Field Service Technician Paving & Material Processing Specialist.Previous experience in the heavy construction equipment industry specifically milling, paving, or crushing is preferred. Some of...