Customer Service Specialist

2 weeks ago


Ephrata, Pennsylvania, United States Hand & Stone - Chesterfield, Short Pump, & West End Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching
  • Performance-based bonuses
  • Company events
  • Dental coverage
  • Employee discounts
  • Flexible work hours
  • Complimentary snacks and beverages
  • Provided uniforms
  • Health insurance
  • Growth opportunities
  • Paid time off
  • Training and development programs
  • Vision coverage
  • Wellness resources

Are you eager for a rewarding career path?

Our mission is straightforward: to consistently provide the highest quality professional massage and facial services at accessible prices throughout the week. Guests entering Hand & Stone Massage and Facial Spa will be embraced by calming aromas and sounds, leaving behind the pressures of daily life. We offer exceptional experiences suitable for both newcomers and seasoned spa enthusiasts.

We are currently in search of responsible, reliable, motivated, and friendly individuals to become part of our expanding spa team. Opportunities are available for both part-time and full-time positions, reporting directly to our Spa Manager and Assistant Managers.


Your Profile

You are enthusiastic about health and wellness, and you actively seek opportunities to build new connections. You recognize and value the benefits of our services, and you possess a natural desire to learn, engage, and create.

This role involves assisting clients daily with membership sales and delivering exceptional customer service while fostering a positive atmosphere for our team. You will be responsible for enhancing the spa experience for every guest we welcome. Collaborating positively with your team, you will work towards achieving sales targets and creating an environment where everyone can excel.


A Typical Day

  • You will be present on the sales floor during each shift, accountable for all aspects of sales and guest experience.
  • You will maintain personal membership sales above target by role-playing, educating, and collaborating effectively.
  • You will prioritize multiple tasks, including answering phones, scheduling appointments, greeting guests, and processing checkouts.
  • You will proactively assist clients and coworkers in times of need.
  • You will ensure the spa lobby remains clean, organized, and efficient at all times.
  • You will actively seek feedback to ensure success in your role and engage in professional discussions with staff.

Expectations

  • A passion for customer service and delivering an outstanding experience for guests.
  • Confidence in promoting our Healthy Lifestyle Program.
  • An entrepreneurial mindset with a focus on innovation for achieving results.
  • Ability to foster connections by prioritizing people and building trust.
  • Recognition of personal responsibility in every situation.
  • Honest and kind communication, creating space for others to do the same.
  • Leadership with courage, understanding that greatness outweighs the fear of failure.
  • A positive attitude in the face of challenges.

Qualifications

  • Excellent personal presentation and strong verbal and written communication skills.
  • Ability to manage stressful situations professionally while multitasking effectively.
  • Availability should align with business needs, which may vary.
  • Applicants must be at least 18 years old.

Compensation

  • $14.00 per hour
  • Monthly bonuses based on membership sales
  • Additional contests and bonus opportunities throughout the year
  • Paid vacation for full-time employees
  • Health insurance for full-time employees
  • 401(k) options
  • Complimentary monthly massage or facial


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