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Customer Success Partner
2 months ago
Key responsibilities of this leader include but not limited to:
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
Drive customer success strategies into their customers so achieving adoption and expertise within JDA solutions.
Serve as primary point of contact for any non-commercial relations and general escalation management
Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization)
Understand customers’ industry and business processes
Own strategic customer account meetings and regular check-ins
Develop and manage a long-term adoption and value realization plan for each customer
Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
Provide value-added recommendations to customers on industry trends and best practices
Build and maintain relationships with key C Level customer sponsors
Lead, schedule, and prepare for business reviews with JDA stakeholders
Serve as a customer advocate in driving industry and JDA best practices
Perform business development within their accounts identifying cross-selling, and up-selling opportunities
Identify strategic risks and take action for resolution
Specific goals center on the following:
Customer adoption of SaaS technology
Customer referenceability including speaking at JDA events, case studies etc
Customer SaaS solution expansion
Driving value for clients via specific QBRs leveraging Value based metrics of clients SaaS solutions
Key Activities Include
Communicating with senior executives at strategic accounts
Develop customer success roadmap
Conduct scheduled customer check-ins
Drive periodic business reviews
Monitor customer performance and relationships.
Establish role as trusted advisor
Liaise with JDA internal resources as required
Curate for their customers appropriate product and industry information, and relevant JDA news.
Oversee customer success value metrics workshops
Requirements
10+ years of consulting, professional services, implementation, customer success management, or account management experience
Ability to travel within region up to 60% of the time to be onsite with customers
Excellent written and verbal communication & presentation skills
Strong negotiation and stakeholder management skills
Experience in interacting with C-Suite Executives
Ability to work in a fast-paced, entrepreneurial, results-oriented culture
Data-driven with a commitment to drive/track consistent engagement process
Strong business and analytical acumen
Knowledge and understanding of SaaS technology landscape
Degree standard qualification
Salary for this position is $115,000 to $165,000.
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
Benefits
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
Wellbeing Days
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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