Customer Service Branch Associate

1 month ago

Richmond, United States The Sherwin-Williams Company Full time
This position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, assist with scheduling, mixing and color matching equipment, as needed.
The individual selected for this role will be expected to work at Automotive Branch #9108 located at 1610 Ownby Lane, Richmond, VA 23220 Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
  • Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
  • Load and unload products from deliveries
  • Operate and maintain warehouse vehicles and equipment
  • Assist in planning delivery schedule to optimize unit efficiency
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Process sales transactions accurately and consistent with policies and procedures
  • Deliver products to the customer in a safe and timely manner
  • Communicate and cooperate with supervisors and coworkers
  • Keep a clean and safe working environment and optimize space utilization
  • Follow quality service standards and comply with procedures, rules and regulations
  • Ensure that the stockroom is organized
  • Comply with inventory control procedures and assist with bi-annual inventory review
Minimum Requirements
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, with or without reasonable accommodation
  • Must have at least one (1) year of work experience in customer service, retail, or sales
Preferred Qualifications
  • Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
  • Have at least two (2) years of work experience in customer service, retail, or sales
  • Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, etc.)
  • Have at least a High School diploma or GED

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