Customer Service Associate

1 month ago


Richmond, United States Answering Service of Richmond Inc Full time
Description

Customer Service Agent

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities

•Maintain customer accounts and update with new account information as needed
•Reply to incoming calls from customers including products and service questions, general information, and complaints
•Find patterns in customer complaints and bring them to the team for improvement
•Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
•Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
•Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

Qualifications

•Excellent active listening, interpersonal, and communication skills

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