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Customer Service Specialist-Merchant Relations
2 months ago
The Merchant Relations Specialist must effectively respond to concerns raised by merchants, attorneys, Better Business Bureaus and Attorney Generals, in a variety of formats. Utilizing excellent problem solving, negotiation and communication skills, this individual resolves merchant issues by finding terms that are mutually agreeable to the merchant and the processor or its affiliates and then communicates the resolution in a clear and concise manner. Also, this position assists the Application Administrator with the preparation of merchant facing applications and forms; and performs various IRS related duties.
Job Functions:
Outbound calls to merchants for QA, Equipment return reminder and Sales Leads for equipment upgrades or adding merchant accounts
Assist with IRS duties including, corrections to merchants’ legal name and TIN (tax identification number); QA or 1099-K forms; semi-weekly tax payments to the IRS, and the BNotice process.
Prepare department reporting/trending on a daily/monthly basis.
Assist Merchant Relations Manager with any other tasks as needed.
Analyze, research, and respond to BBB Complaints, escalated Customer Service merchant complaints, attorney letters, UCC Levies, subpoenas/summons and social media reviews/complaints and negotiate settlements where applicable. Maintain BBB accreditation for multiple entities.
Basic Qualifications:
Education and Experience: HS/GED and 4 years
General PC proficiency and strong skills in MS Word, Excel, and PowerPoint
Preferred Qualifications:
Education and Experience: Bachelors and 0 years
Exceptional verbal and written communication skills as well as negotiation skills
Excellent organizational skills, and comfort in communicating with all levels of management
Dependable and self-motivated worker in a multi-task, fast-paced work environment
Able to work independently and as part of a team to accomplish department goals
Additional Basic Qualifications:
Must be 18 years of age or older
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
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