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Customer Success Representative

2 months ago

Fort Worth, Texas, United States Deluxe Full time
About the Role:

The Sales Support Specialist is a crucial position within our Fitech by Deluxe division, responsible for supporting and maintaining existing business customers.

Key Responsibilities:
  • Identify and create strategies to retain current merchants and foster long-term relationships.
  • Address escalations and resolve issues promptly to ensure customer satisfaction.
  • Make informed decisions regarding pricing, refunds, closings, early termination fees, and contract renewals.
  • Collaborate with business customers to understand their needs and provide tailored solutions.
  • Perform a range of customer service retention activities to support the current merchant base.
  • Maintain an active pipeline of merchant account retention efforts and service issues.
  • Analyze statements and provide clarification to merchants on various industry-related topics.
  • Quote prices and place rate reviews to aid in retention efforts.
  • Secure and submit completed paperwork, arrange merchant implementation, and provide training.
  • Call on and track merchant issues generated through escalations and surveys.
  • Explain PCI, fees, and gather answers to other industry-related topics.
Requirements:
  • Education and Experience: High School Diploma or Equivalent and 4 years of relevant experience; or Associate's Degree and 2 years of relevant experience.
  • Must be 18 years of age or older.
Preferred Qualifications:
  • Banking experience.
Deluxe Corporation is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.