Client Relations Coordinator

2 weeks ago

Fort Worth, Texas, United States Deluxe Corporation Full time

WHO YOU ARE:

Are you driven by a desire to provide exceptional solutions? Do you take initiative and enjoy delivering a premium customer experience?

ABOUT US:

Deluxe Merchant Services is a premier payment processing firm dedicated to offering our partners and clients robust in-store, online, and mobile payment solutions. Our cutting-edge technology is complemented by top-tier payment security and outstanding customer support. We empower businesses to manage payments, receive funds, optimize operations, and achieve growth.

RESPONSIBILITIES:

The Client Relations Coordinator plays a vital role within our Fitech by Deluxe division, focusing on supporting and nurturing our existing clientele.

  • Develop and implement strategies to retain current merchants.
  • Manage escalations arising from service issues.
  • Make informed decisions regarding pricing, refunds, account closures, early termination fees, and contract renewals.
  • This proactive team member will engage with business clients through virtual meetings or in-person interactions.
  • Address a variety of concerns including pricing, service quality, equipment orders, training, and contract negotiations.
  • Conduct various customer service retention activities to support our merchant base.
  • Maintain an active pipeline of merchant account retention initiatives and service inquiries.
  • Analyze account statements and provide clarifications to merchants as needed.
  • Provide pricing quotes and conduct rate reviews to enhance retention efforts.
  • Ensure the completion and submission of necessary paperwork, facilitating merchant onboarding and training.
  • Follow up on and monitor merchant issues arising from escalations and surveys.
  • Clarify PCI compliance, fees, and other industry-related inquiries.

BASIC QUALIFICATIONS:

  • Education and Experience: High School Diploma/GED with 4 years of relevant experience; OR Associate's Degree with 2 years of relevant experience.
  • Must be at least 18 years of age.

PREFERRED QUALIFICATIONS: (Not mandatory)

  • Experience in the banking sector.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries accordingly.

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