Field Service Technician II-III

2 months ago

Bloomington, United States Ebara Technologies Full time
Job Details Level ExperiencedJob Location Bloomington, MN - Bloomington, MNPosition Type Full Time&nbspSalary Range $28.00 - $33.00 HourlyTravel Percentage None Description

Under general supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

  • Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
  • Ability to interpret operation manuals to determine root cause of tool failures.
  • Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
  • Perform preventive maintenance with little supervision.
  • Ordering, expedition and notifying customers or management when replacement of product is necessary.
  • Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.
  • Identify and escalate design issues to engineering and management for resolution.
  • Provides technical support to customers on operational or maintenance of system tool and/or equipment.
  • Act as a customer contact on technical and service related problems.
  • Must be able to provide guidance to other field technicians and field service engineers.
  • Train and mentor Field Service Technicians levels I-II-III.
  • Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed.
  • Comply with Finesse training for proper maintenance of parts usage and transactions.
  • Complies with EBARA's safety policies, including participation in and completion of all required safety training.
  • Maintains clean and safe working environment compliant with Ebara and customer safety policies.
Qualifications

Education

  • AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.

Experience

  • Preferred: Six (6) to Ten (10) years of work related experience, preferably in the semiconductor industry.
  • Working knowledge of mechanical skills.
  • Working knowledge of principles of semiconductor and/or vacuum technology.
  • Strong Customer Relations skills.

SKILLS & ABILITIES

  • Demonstrated ability to troubleshoot down to a component level.
  • Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
  • Speaking in front of groups. Strong time management skills. Self-starter.
  • Demonstrated leadership and program management skills.
  • Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
  • Demonstrated teamwork and organizational skills.
  • Demonstrated excellent written and oral communication skills.
  • Provide verification of good driving record if servicing customer offsite.

EOE/AA: Minorities/Females/Disabled/ Vets

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