Member Relations Manager

4 weeks ago

Eagan, United States Kentucky Society of Association Executives Full time

PRIMARY OBJECTIVE OF THE POSITION: The Member Relations Manager executes membership operations and programming initiatives for assigned societies to build a high level of member value. Efforts will align with organizational strategy and address the needs of the membership. MAJOR AREAS OF RESPONSIBILITY: MEMBERSHIP OPERATIONS Serve as a database expert by maintaining a high level of expertise with database and associated programs; provide training and testing of upgrades as needed. Query the database and prepare member data reports for demographic trends and historical comparisons, as well as accounting reports (fiscal year membership/subscriptions, etc.) for operational requirements. Coordinate member pricing for assigned societies, track yearly updates and distribute to all required staff; evaluate member database and member materials for pricing accuracy and consistency. Interface with IS department on new transactional online tools (application/renewal), ensure the user experience is as intended. Manage membership application and renewal processes for assigned societies, seeking improvements through improved technology as feasible. Perform necessary month end procedures related to membership processing. Monitor general email boxes as assigned and facilitate timely and accurate responses. Monitor assigned Public Shared Folders multiple times daily. Provide first-rate administrative support to assigned societies, in conjunction with Membership Experience Managers and other staff. Enhance support and service by responding to customer needs in a timely and efficient manner. WEBINARS & PODCASTS Manage assigned aspects of the webinar programs and podcasts for assigned societies including facilitating the identification, selection, and scheduling of topics and speakers. Compile and maintain data on all past webinars and podcasts including registration numbers and satisfaction ratings. Provide reports as needed. Compile and maintain a list of topic suggestions from member, meeting, and webinar surveys and share with the Content Strategist, Education and other relevant staff. Develop an efficient process for members/committees to submit webinar requests. Communicate the process regularly to members and staff to ensure year-round awareness. Ensure the process includes appropriate deadlines that provide adequate time for a webinar/podcast to be created and promoted adequately. Provide orientation to moderators and presenters as needed. Provide video editing as needed. Identify possible sponsorship opportunities and communicate these ideas to sales team. LABORATORY PROFICIENCY PROGRAMS Manage subscription and renewal processes for the CGA Laboratory Proficiency programs, including communication with Finance and AOCS regarding quotations, new subscribers, payments and changed contacts Coordinate the procurement and shipping of samples through external vendors and in-house staff Manage communication with subscribers and prospects and about changes in the program Provide customer support to subscribers as needed. Communicate with sample suppliers to ensure adequate inventory. Participate in developing marketing plans and review materials for accuracy. GENERAL ADMINISTRATION Gen Manage other projects as assigned. Act as liaison for assigned committees, providing support to execute committee charges including notifying volunteers of deadlines, collecting reports, coordinating conference calls, and ensuring actions are implemented. Provide first-rate administrative support to assigned societies, in conjunction with Membership Experience Managers and Membership Specialists. Enhance support and service by responding to customer needs in a timely and efficient manner. Perform a wide range of administrative and office support activities to facilitate the efficient operation of the organizations’ activities. Create and update websites as needed for any assigned projects. Coordinate all assigned committees with assigned staff, ensuring accurate recording of position terms and rosters in iMIS, perform quality checks as needed to dynamic listings on websites. Provide support for Officer elections as needed. QUALIFICATION REQUIREMENTS: BS/BA degree. Minimum of 5-7 years related experience (association and/or iMIS database experience preferred, but not required). Ability to work in the Eagan, Minnesota-based office at least one day per week is preferred; fully remote is possible for the right candidate. Excellent written/verbal communication skills, strong attention to detail/editing skills, excellent project management techniques, marketing savvy, and advanced computer skills. Ability to coordinate and administer multi-faceted programs and projects; multi-task and work independently and efficiently under deadline; maintain quality focus, work effectively with and gain input from various audiences. Strong interpersonal and collaboration skills. Ability to operate in a fast-paced environment. Self-starter who is motivated for results. Positive customer service attitude a must. #J-18808-Ljbffr

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