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Member Relations Manager

2 months ago

Eagan, United States AACC International Full time

PRIMARY OBJECTIVE OF THE POSITION:

The Member Relations Manager executes membership operations and programming initiatives for assigned societies to build a high level of member value. Efforts will align with organizational strategy and address the needs of the membership.

MAJOR AREAS OF RESPONSIBILITY:

MEMBERSHIP OPERATIONS

  • Serve as a database expert by maintaining a high level of expertise with database and associated programs; provide training and testing of upgrades as needed.
  • Query the database and prepare member data reports for demographic trends and historical comparisons, as well as accounting reports (fiscal year membership/subscriptions, etc.) for operational requirements.
  • Coordinate member pricing for assigned societies, track yearly updates and distribute to all required staff; evaluate member database and member materials for pricing accuracy and consistency.
  • Interface with IS department on new transactional online tools (application/renewal), ensure the user experience is as intended.
  • Manage membership application and renewal processes for assigned societies, seeking improvements through improved technology as feasible.
  • Perform necessary month end procedures related to membership processing.
  • Monitor general email boxes as assigned and facilitate timely and accurate responses.
  • Monitor assigned Public Shared Folders multiple times daily.
  • Provide first-rate administrative support to assigned societies, in conjunction with Membership Experience Managers and other staff. Enhance support and service by responding to customer needs in a timely and efficient manner.
WEBINARS & PODCASTS
  • Manage assigned aspects of the webinar programs and podcasts for assigned societies including facilitating the identification, selection, and scheduling of topics and speakers.
  • Compile and maintain data on all past webinars and podcasts including registration numbers and satisfaction ratings. Provide reports as needed.
  • Compile and maintain a list of topic suggestions from member, meeting, and webinar surveys and share with the Content Strategist, Education and other relevant staff.
  • Develop an efficient process for members/committees to submit webinar requests. Communicate the process regularly to members and staff to ensure year-round awareness. Ensure the process includes appropriate deadlines that provide adequate time for a webinar/podcast to be created and promoted adequately.
  • Provide orientation to moderators and presenters as needed.
  • Provide video editing as needed.
  • Identify possible sponsorship opportunities and communicate these ideas to sales team.
LABORATORY PROFICIENCY PROGRAMS
  • Manage subscription and renewal processes for the CGA Laboratory Proficiency programs, including communication with Finance and AOCS regarding quotations, new subscribers, payments and changed contacts
  • Coordinate the procurement and shipping of samples through external vendors and in-house staff
  • Manage communication with subscribers and prospects and about changes in the program
  • Provide customer support to subscribers as needed.
  • Communicate with sample suppliers to ensure adequate inventory.
  • Participate in developing marketing plans and review materials for accuracy.
GENERAL ADMINISTRATION
  • Manage other projects as assigned.
  • Act as liaison for assigned committees, providing support to execute committee charges including notifying volunteers of deadlines, collecting reports, coordinating conference calls, and ensuring actions are implemented.
  • Provide first-rate administrative support to assigned societies, in conjunction with Membership Experience Managers and Membership Specialists. Enhance support and service by responding to customer needs in a timely and efficient manner.
  • Perform a wide range of administrative and office support activities to facilitate the efficient operation of the organizations' activities.
  • Create and update websites as needed for any assigned projects.
  • Coordinate all assigned committees with assigned staff, ensuring accurate recording of position terms and rosters in iMIS, perform quality checks as needed to dynamic listings on websites.
  • Provide support for Officer elections as needed.
Requirements
  • BS/BA degree. Minimum of 5-7 years related experience (association and/or iMIS database experience preferred, but not required).
  • Ability to work in the Eagan, Minnesota-based office at least one day per week is preferred; fully remote is possible for the right candidate.
  • Excellent written/verbal communication skills, strong attention to detail/editing skills, excellent project management techniques, marketing savvy, and advanced computer skills.
  • Ability to coordinate and administer multi-faceted programs and projects; multi-task and work independently and efficiently under deadline; maintain quality focus, work effectively with and gain input from various audiences.
  • Strong interpersonal and collaboration skills.
  • Ability to operate in a fast-paced environment.
  • Self-starter who is motivated for results.
  • Positive customer service attitude a must.