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Bilingual Customer Service Representative
2 months ago
The Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. As the Bilingual Customer Service Representative, we are seeking a dynamic early career professional in search of an access point to a management career in the sales, marketing, and/or consulting industries.
This Entry Level position will work with a group of seasoned sales and marketing professionals. Qualifying customer leads created by the clients we represent and finalizing sales with our direct marketing tactics. The ideal candidate is competitive, energetic, passionate, and aggressive in their pursuit of excellence. Successful employees will be considered for advancement to higher-level management positions within the organization. [COMPANY NAME] offers a fast-paced work environment, competitive compensation, and the opportunity to work in one of the hottest start-ups in the [CITY] area.
Essential Job Duties of the Bilingual Customer Service Representative:
- Handles in-person customer inquiries with the highest degree of empathy and professionalism
- Required to handle emails, inbound or outbound telephonic contacts.
- Provides first call resolution to customers before escalation.
- Working in one or multiple skill sets over various customer contact channels.
- Provides customer information and narratives to the appropriate department for processing.
Minimum Skill Requirements of the Bilingual Customer Service Representative:
- Must have excellent listening, verbal, and written communication skills.
- High school graduate/equivalent.
- Minimum 6 months of customer service or call center experience preferred
- Strong interpersonal skills.
- Works well independently or in a team environment.
- Ability to type 35 words per minute.
- Awareness and understanding of various call center related software.
- Experience with Microsoft Office applications.
- Demonstrate the ability to handle and resolve complaints
