Guest Service Agent

5 months ago

Pensacola, United States Innisfree Hotels Full time

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:
Holiday Inn Resort Pensacola Beach

Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.

- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.

- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.

- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.

- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.

- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.

- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.

- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.

- Be able to diffuse conflict or tense situations with guests.

- Must maintain a clean and safe work environment and report any safety issues to management immediately.

- Perform any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 1 year of customer service experience required, hospitality industry preferred.

3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Knowledge of reservation and POS systems.

6. Ability to work with computers and good knowledge of operating software preferred.

7. Must be able to multi-task and be detail-oriented.

8. Must be a team player.

9. Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

  • Guest Services Agent

    4 months ago

    Pensacola, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hampton Inn Pensacola Beach Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests...

  • Guest Services Agent

    5 days ago

    Pensacola, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hilton Pensacola Beach Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and...

  • Guest Services Representative

    4 weeks ago

    Pensacola, Florida, United States Innisfree Hotels Full time

    Innisfree Hotels is committed to creating a culture of care where employees feel valued and heard. As a Guest Services Agent, you will be the face of the hotel, interacting with guests and colleagues in a friendly and service-oriented manner.Key ResponsibilitiesProvide exceptional guest service, ensuring a positive experience for all visitors.Assist with...

  • Customer Service Representative

    4 months ago

    Pensacola, United States Dustin Bonifay - State Farm Agent Full time

    Position Overview:Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents...

  • Guest Service Professional

    4 weeks ago

    Pensacola, United States Jim 'N Nick's BBQ Full time

    Jim 'N Nick's BBQ - 7001 North Davis Highway [Restaurant Associate / Greeter / Team Member] As a Guest Service Professional at Jim 'N Nick's BBQ, you'll: Welcome guests warmly and provide personalized service to enhance their dining experience; Address guest inquiries and resolve issues promptly and professionally; Assist with reservations and manage seating...

  • Customer Service Representative

    4 weeks ago

    Pensacola, Florida, United States Tyler Kercher - State Farm Agent Full time

    Position Overview:Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, consider joining our team as a State Farm Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Your...

  • Receptionist - State Farm Agent Team Member

    6 months ago

    Pensacola, United States Tyler Kercher - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities: Establish customer relationships and...

  • Guest Service Team Member

    2 months ago

    Pensacola, United States Wingstop Full time

    Wingstop - 4600 Mobile Hwy Ste 6 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    4 weeks ago

    Pensacola, United States Wingstop Full time

    Wingstop - 1531 East 9 Mile Road - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • State Farm Agent Team Member

    3 weeks ago

    Pensacola, Florida, United States Chris Proctor - State Farm Agent Full time

    Job OverviewAs a Telemarketer on the State Farm Agent Team, you will play a crucial role in building customer relationships and promoting State Farm insurance and financial service products.Key ResponsibilitiesEstablish and maintain strong customer relationships through regular follow-ups and needs-based reviews.Utilize a customer-focused approach to educate...

  • Customer Relations Representative

    6 months ago

    Pensacola, United States Tyler Kercher - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities: Establish customer relationships and...

  • Insurance Account Representative

    6 months ago

    Pensacola, United States John Shaffer - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Pensacola, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for John Shaffer - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Representative

    4 weeks ago

    Pensacola, Florida, United States Chris Proctor - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you a customer-focused individual who enjoys working with the public? If so, working for a State Farm independent contractor agent may be the ideal career for you. State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish and maintain strong customer...

  • Customer Service Representative

    4 weeks ago

    Pensacola, Florida, United States Innisfree Hotels Full time

    Innisfree Hotels is committed to providing exceptional guest experiences. As a Guest Services Agent, you will be the face of the hotel, interacting with guests and employees to ensure a positive and caring work environment. Key responsibilities include:Essential Duties and ResponsibilitiesProvide friendly and service-oriented interactions with guests and...

  • State Farm Agent Team Member

    4 weeks ago

    Pensacola, Florida, United States John Kizziah - State Farm Agent Full time

    Job OverviewAs a State Farm Agent Team Member, you will play a key role in helping our customers achieve their financial goals. You will be responsible for establishing strong relationships with customers, identifying their needs, and providing personalized solutions to meet those needs.Key ResponsibilitiesDevelop and maintain strong customer relationships...

  • Licensed Insurance Agent

    2 months ago

    Pensacola, United States HealthMarkets Insurance Agency Full time

    Job DescriptionJob DescriptionIf you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place. Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other. HealthMarkets offers agents the resources and...

  • Customer Service Representative

    4 weeks ago

    Pensacola, Florida, United States Tyler Kercher - State Farm Agent Full time

    Customer Service RepresentativeAs a Customer Service Representative for Tyler Kercher - State Farm Agent, you will be responsible for building and maintaining strong relationships with customers. You will use a customer-focused approach to educate customers about insurance options and develop leads to schedule appointments. You will also be responsible for...

  • Hotel Night Auditor

    4 weeks ago

    Pensacola, Florida, United States Extended Stay America Premier Suites Pensacola NAS Corry Station Full time

    Job Summary:We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Extended Stay America Premier Suites Pensacola NAS Corry Station. As a Night Auditor, you will be responsible for processing administrative, bookkeeping, and accounting procedures, ensuring every hotel guest has a pleasant stay, and verifying financial...

  • Customer Service Return Agent Penasacola, Fl

    3 months ago

    Pensacola, United States Enterprise Mobility Inc Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...

  • Account Associate

    4 weeks ago

    Pensacola, Florida, United States Dustin Bonifay - State Farm Agent Full time

    Job OverviewAs a key member of our Dustin Bonifay - State Farm Agent team, you will play a vital role in promoting our premier insurance and financial service products to customers. Your exceptional communication skills and customer-centric approach will enable you to build enduring relationships and provide personalized solutions to meet diverse customer...