Priority Client Manager
1 week ago
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. Wholesale Client Services provides multi-jurisdictional client support to HSBC's Global Markets coverage teams and facilitates operational support for Client Onboarding, Credit reviews, Legal negotiations, Account opening, KYC Renewals, and Maintenance and Exit activities across HSBC's GBM products. The overall objective of the Priority Client Manager (PCM) role is to facilitate and own the delivery of the end-to-end onboarding journey for the ICG Priority Client base, across the global Client Management network. Acting as a global single point of escalation both internally and externally, orchestrating client outreach, coordinating KYC New to Bank and all related onboarding function for ICG client sectors. The role is a client facing role managing our highest value clients where professionalism, client focus and a strong understanding of Policy and GBM products are critical. The PCM is intended to operate with a strong leadership and commercial focus ensuring tight alignment to the objectives of the business, whilst enabling the right service delivery with a view to enhance our client's experience, in a controlled and risk focused environment. There is strong potential for team leadership in this role and proven people management skills will be advantageous. Understanding and adhering to local and global compliance requirements is critical to the success of the role. In delivering the business objectives the role holder must operate with integrity and adhere to the Business Principles and Values of HSBC For this role, HSBC targets a pay range between $122,000.00 and $183,000.00 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. Requirements You'll likely have the following qualifications to succeed in this role: Must be able to manage a varied workload and prioritize effectively and execute seamlessly under pressure Able to build excellent working relationships across all Business units Strong commercial skills Excellent influencing, negotiating and interpersonal skills to all levels Self-starter, able to identify activities required in order to meet the needs of the Business unit Ability to lead and motivate other managers and staff, employing appropriate management styles often not under direct control (e.g. product or functional partners in different geographies) Strong written and oral communication skills High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model Developed management skills, with experience in team building and managing a wide range of projects Experience in managing operational risks through close monitoring and continuous improvement In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
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