Jr. Account Manager
3 weeks ago
Job Description
Job Description
Duration: Temp-to-hire
Pay rate: $19-$27 depending on experience
Job summary
Plans and coordinates contractual activities with the customers; interfaces with customer on all account-related issues.
Handles interface between company and assigned customer; provides customer with a focal communication point
Confers with customer regularly in order to answer questions, enquire on needs, and review the status of the account
Examines performance requirements, delivery schedules, cost estimates of material, equipment, and production, in order to ensure that company can meet customer’s needs
Performs the timely and accurate entry in ERP/MRP system of information necessary to the planning, production, and delivery of customer’s product; such information includes sales order details, work order release
Assists sales representatives in the development of new business
Takes direction from the Account Manager IV (Senior Account Manager)
Logs customers’ requests-for-quotes and updates status
Assesses requests for, issues, and processes Return Materials Authorizations to customers
Closes work orders and invoices customers
May participate in internal and external Quality Management System audits Must have:
Excellent organizational skills: must be able to keep track of several accounts, with many quotes and orders being processed concurrently
Excellent written and oral communication skills in English: must be able to interact effectively with customers by email, phone, or in person, while keeping a pleasant and professional demeanor at all times
Strong technical knowledge of electronics
Skills
Working knowledge of office productivity tools, such as Microsoft Outlook and Excel
Working knowledge of an ERP/MRP system
Ability to interpret technical drawings and specifications
Familiarity with the concepts, processes, and components of printed circuit board assemblies
Characteristics
Motivated, self-starter
Honest and ethical
Open-minded, a team player
Ability to stay focused in production-environment stress
Education and Experience
College degree or equivalent work experience
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