Customer Service Lead

2 months ago

Gastonia, United States Daniels Health Full time

To support our growing customer base and strengthen our customer service leadership capacity, we are looking for a customer service lead to join our team. This role will be pivotal in supporting our customer service manager and broader leadership team to refine improved business processes, strengthen reporting and drive initiatives that will enhance our customers’ experience with us, as well as taking ownership of customer issue resolution and mentoring and developing colleagues in their skills and responsibilities. An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healthcare safer” – and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our “why”, our “how” is delivering the highest standard of service we can, which is why we’re looking to strengthen our Customer facing team. The candidate we’re looking for is someone who takes ownership and is comfortable with leading others, who has self-driven initiative and a “do what it takes” attitude to deliver a right-fit solution for our customers. As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills, exercise their leadership strengths and prove their ability to do what it takes. What will your job involve?

Interfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation Maintain and update filing, inventory and database systems (both manual and computer processes) Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes: Printing and distributing process documents for daily production Ensuring stock inventory in conjunction with your Plant Manager Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility. Support with routing and rerouting of our trucks on a daily/weekly basis Liaising with all departments and customers on account changes (billing, sales and logistics) Generate reports on an as needed basis for the leadership team Constantly look for new ways to better/improve the current administrative process Who are we looking for?

Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience. As a lead within our customer service team, you will both directly interact with our customers, as well as driving behavior of other team members to deliver a quality customer experience. Our ideal candidate initiates – they do not wait for someone else to provide direction, they take ownership and first and foremost focus on ensuring our customers get fast issue resolution and have a wonderful experience working with us. Here’s some of the skills and attributes that would make you a great fit candidate: Self-motivated to problem-solve and leverage a team to drive resolutions for a customer Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service Flexible, adaptable and able to prioritize, no two days are the same Strong attention to detail in checking work quality and accuracy Demonstrates common-sense judgment when it comes to resolving customer issues Ability to lead and motivate a team while modelling a strong code of ethics and respect for others 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered Ability to talk to a position or instances where you have provided leadership in your role Intermediate to Advanced computing skills (Microsoft office suite etc.) Salesforce experience would go a long way Good communication skills both written and verbal with record-keeping discipline Ability to work weekends, holidays or flex hours as needed by production demands Proven experience in improving processes and procedures If this sounds like the role for you, or somebody you know then we look forward to speaking with you

To find out more of what a day in the life with our customer service team looks like visit – We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S. Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

#J-18808-Ljbffr

  • Customer Service Analyst

    1 week ago

    Gastonia, United States Search Solution Group Full time

    Job DescriptionJob DescriptionCustomer Service Representative – Gastonia, NCWHO OUR CLIENT IS:Search Solution Group is seeking an ideal candidate to join this industry leading filtration manufacturer.WHAT YOU WILL DO: The Customer Service Representative has the following roles and responsibilities:Receive and respond to internal and external customer...

  • PT Customer Lead

    3 months ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-2211 North New Hope Road Store Code: Store 00480 Front End (7211139) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To...

  • PT Customer Lead

    2 weeks ago

    Gastonia, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 349856_external_USA-NC-Gastonia Address: USA-NC-Gastonia-2211 North New Hope Road Store Code: Store 00480 Front End (7211139) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Representative

    2 months ago

    Gastonia, United States BEVERLY KNITS Full time

    Job DetailsJob Location MAIN - Gastonia, NC DescriptionWho are we? Beverly Knits designs and develops fabric for all markets, including intimate apparel, activewear, outdoor products, mattress and bedding, automotive, industrial, and medical. We also produce fire retardant products for apparel, bedding, and industrial end uses. Beverly Knits is one of the...

  • Customer Service Specialist

    2 weeks ago

    Gastonia, United States DeZURIK Full time

    GENERAL SUMMARY The Customer Service Specialist is responsible for providing best-in-class customer service and support for DeZURIK representatives and customers. Duties include providing timely lead time and order status to DeZURIK representatives for assigned product line(s), working with internal departments to prioritize and expedite orders, and offering...

  • Customer Service Analyst

    2 weeks ago

    Gastonia, United States Search Solution Group Full time

    Job Overview: The Customer Service Analyst will play a critical role within our client, a leading manufacturer of liquid and air filter systems, intake systems, and cabin air filters. This position is essential for maintaining high levels of customer satisfaction and ensuring efficient handling of customer requests, inquiries, and complaints. The role...

  • PT Customer Service Leader

    1 month ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-3680 South New Hope Rd Store Code: Store 02669 Front End (7236299) Company Overview Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY...

  • FT Customer Service Leader

    2 months ago

    Gastonia, United States Food Lion Full time

    Address: USA-NC-Gastonia-3680 South New Hope Rd Store Code: Store 02669 Front End (7236299) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • Customer Service Representative

    3 weeks ago

    Gastonia, United States GSM Services Full time

    Are you ready to start a career with a great company that will offer you everything you need to reach both your personal and professional goals? Look no further because GSM Services has a great opportunity for a very special person that wants to be a part of a great team that also has a great work environment where you will succeed and grow. We will partner...

  • Customer Service Representative

    1 month ago

    Gastonia, United States GSM Services Full time

    Are you ready to start a career with a great company that will offer you everything you need to reach both your personal and professional goals? Look no further because GSM Services has a great opportunity for a very special person that wants to be a part of a great team that also has a great work environment where you will succeed and grow. We will partner...

  • Sales & Customer Service Associate

    3 months ago

    Gastonia, United States Massage Envy Full time

    Overview: We are seeking Sales and Wellness Advisors for our Massage Envy location! We offer competitive pay and a culture that focuses on growth and success. If you are looking to develop a loyal clientele and join a locally owned and operated franchise, come join our team! What We Offer You: $200 Employee Referral Bonus Annual Anniversary Bonus 401k with...

  • Customer Service Associate

    2 weeks ago

    Gastonia, United States Roses Discount Stores Full time

    Position Purpose Provides courteous customer service and maintain merchandise displays to enhance overall customer satisfaction, sales, profitability, and store standards.In applicable instances, unloads trucks, processes freight, stocks counters, and performs any other function needed to maintain the salesfloor. Job Scope This position has no direct...

  • Customer Service Representative

    2 months ago

    Gastonia, United States U-Haul Full time

    Location: 3919 E Franklin Blvd, Gastonia, North Carolina 28056 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • PT Customer Service Leader

    2 months ago

    Gastonia, United States Food Lion Full time

    Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store...

  • Customer Service Ambassador

    1 day ago

    Gastonia, North Carolina, United States Wild Wing Cafe Full time

    Job Summary:We are seeking a highly skilled and charismatic Server to join our team at Wild Wing Cafe. As a Server, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience, and promoting our brand values.Key Responsibilities:Guide guests through the menu, making recommendations and suggestions to enhance...

  • Inside Sales

    7 hours ago

    Gastonia, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionInside Sales – Order Processor | $20.00 | Manufacturing What Matters Most:Competitive pay of $20 -$23 hourlySchedule: 1st shiftLocation: Gastonia, NCTemp to Hire position Job Description:This position will support the sales effort as it relates to customer service and sales order processing. You will interact with the sales...

  • Customer Service and Logistics Associate

    1 week ago

    Gastonia, North Carolina, United States Academy Corp Full time

    Become a Part of Academy CorpAt Academy Corp, we prioritize dedication, teamwork, and personal development. Our mission is to enhance the experience of sports and outdoor activities for everyone. We are seeking enthusiastic individuals to join our Retail Team.Position Overview:Sales Associate RolesLogistics and Merchandising OpportunitiesQualifications:High...

  • Customer Service Representative

    1 day ago

    Gastonia, North Carolina, United States TravelCenters of America. Full time

    Job SummaryTravelCenters of America is seeking a skilled Server/Cashier to join our team. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Responsibilities:Provide friendly, accurate, and efficient service to all guestsWelcome and serve each...

  • Customer Service Representative

    3 weeks ago

    Gastonia, United States NESCO Inc Full time

    Nesco Resource is now hiring for Part Time Customer Service Representatives for a facility in Gastonia NC. Job Description and Requirements: This role will support the Legal Services department by providing support to clients, direct service and leadership staff. Team-oriented, self-motivated, and empathetic to clients High School diploma or equivalent...

  • Customer Service Representative

    1 month ago

    Gastonia, United States Gsmsince1927 Full time

    Great Pay & Benefits * Gastonia, NC, USA * Hourly * Full Time *Paid time off, holidays, medical, dental, vision, short term disability, term life, recruitment incentive bonus, profit sharing, 401K, wellness program, employee assistance program* **About GSM Services** GSM Services has been providing high-quality home and commercial improvement services to...