Sales & Customer Service Associate

7 months ago

Gastonia, United States Massage Envy Full time

Overview:

We are seeking Sales and Wellness Advisors for our Massage Envy location We offer competitive pay and a culture that focuses on growth and success. If you are looking to develop a loyal clientele and join a locally owned and operated franchise, come join our team

What We Offer You:

  • $200 Employee Referral Bonus
  • Annual Anniversary Bonus
  • 401k with Company Match
  • FREE Employee Services
  • FREE Uniforms and Sales Training
  • Paid Time Off
  • Membership Commissions and Monthly Bonuses
  • Medical, Dental, Vision, 401 w/Employer Contribution, Short & Long-Term Disability, Life Insurance, Life Assistance Program, and MORE Benefits
  • Employee Product Discounts
  • Growing culture built around the well-being of our team members

Requirements:

  • Must be willing to educate our customers on the benefits of our Wellness Program and achieve sales goals
  • Must be able to pass a background check
  • Must provide an excellent therapeutic experience to all customers

Our commitment to you:

We only succeed together, so we're looking for people with the passion and experience to be amazing. You will work in an environment where your input is respected and honored. We believe in life-long learning and the opportunity to grow.

Apply today to start your journey to not only taking care of others but also yourself

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isnt the easy thing).
    Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with other in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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