Team Lead, IT Customer Services

4 months ago


Troy, United States Magna International Full time
About us

We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.

About the Role

We are seeking an experienced and highly motivated Customer Service Team Lead to lead our team of IT professionals responsible for providing technical support to our employees. The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring that all incidents and requests are managed effectively and in a timely manner. The Team Lead will also be responsible for driving continuous improvement of our support processes and user experience. The Team Lead is responsible for applying global Customer services standards to the region and is part of the Global Customer services team.

Your Responsibilities
•Manage a team of Deskside Support technicians, providing guidance and support as required
•Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues
•Ensure that all incidents and requests are resolved in accordance with defined SLAs
•Monitor team performance and identify areas for improvement
•Drive continuous improvement of support processes, tools, and techniques
•Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams
•Provide regular reports on team performance and KPIs
•Ensure that team members are trained and equipped to deliver a high standard of support
•Develop and maintain documentation related to support processes, tools, and techniques
•Participate in the development of IT strategies and roadmaps
•Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site
•Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management
•Advise on the budget for their area of responsibility

Who we are looking for
•At least 5 years of experience in a similar role with a team of Deskside Support technicians or other IT area technicians
•Strong technical knowledge of desktop hardware, operating systems, and software applications
•Excellent communication and interpersonal skills
•Proven track record in delivering high-quality customer service
•Strong leadership skills
•Ability to work well under pressure and in a fast-paced environment

Your preferred qualifications
•Knowledge of ITIL and IT service management processes is a plus
•Able to think tactically and strategically

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

A detailed overview of our benefits will be provided during the recruitment process.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

  • Troy, United States Magna Services Full time

    Team Lead, IT Customer Services Job Number: 65898 Group: Magna Corporate Division: Magna IT USA - Troy Job Type: Permanent/Regular Location: Troy, MICHIGAN, US, 48083 Work Style: On-Site About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles...


  • Troy, Ohio, United States ITW Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hobart Service. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and providing exceptional customer service to our clients.Key ResponsibilitiesLead a team of customer service...


  • Troy, Ohio, United States ITW Full time

    Job Title: Customer Service Team LeadAt ITW, we are committed to providing exceptional customer service and support to our customers. As a Customer Service Team Lead, you will play a critical role in leading a team of customer service representatives to deliver outstanding customer experiences.Key Responsibilities:Manage and lead a team of customer service...


  • Troy, Ohio, United States ITW Full time

    Job DescriptionHobart Service, an Illinois Tool Works Company, is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our service operations team, you will be responsible for leading a team of customer service representatives to provide exceptional service to our customers.Key Responsibilities:Manage and prioritize large...


  • Troy, Ohio, United States Hobart Service Full time

    Job DescriptionHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions with over 125 years of experience. Our team of 1,800 associates nationwide serves as valued partners to our customers, delivering exceptional customer service and demonstrating the ITW values of Integrity, Simplicity, Trust,...


  • Troy, Ohio, United States Illinois Tool Works Full time

    Job Title: Customer Service Team LeadHobart Service, an Illinois Tool Works Company, has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years.We have a nationwide team of over 1,800 associates who serve as valued partners to our customers, providing exceptional customer service and demonstrating the ITW values of...


  • Troy, Ohio, United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, is a trusted source for Commercial Food Equipment Service Solutions.Our employees are dedicated to providing exceptional customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.This position is...


  • Troy, Michigan, United States Magna International Full time

    About the RoleWe are seeking an experienced and highly motivated Customer Service Team Lead to lead our team of IT professionals responsible for providing technical support to our employees.The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring...


  • Troy, Michigan, United States Hobart Service Full time

    Job Title: Customer Care SupervisorJob Summary:The Customer Care Supervisor will be responsible for the daily supervision and coaching of direct reports, ensuring a positive customer service experience for customers. This position will play a collaborative role in growing and implementing standards and processes for the Customer Care Department.Key...


  • Troy, United States ITW Full time

    Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the...


  • Troy, Ohio, United States ITW Full time

    Job Description:This position is responsible for leading a team of non-exempt employees to provide exceptional customer service by responding to customer questions, complaints, inquiries, and orders for the organization's products and/or services. The ideal candidate will have strong problem-solving skills and the ability to be accurate.Key...


  • Troy, Ohio, United States ITW Full time

    Job SummaryThis position is responsible for leading a team of customer service representatives to provide exceptional service to customers. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesManage large volumes of customer communications and...


  • Troy, United States Illinois Tool Works Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...


  • Troy, United States ITW Food Equipment Group Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...


  • Troy, United States ITW Full time

    Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the...


  • Troy, Ohio, United States Kettering Health Full time

    Job SummaryKettering Health is seeking a highly skilled Environmental Services Team Lead to oversee the customer service for the Environmental Services Department. As a leader, you will be responsible for managing work flows, providing technical support, and performing Quality Assurance checks.ResponsibilitiesLead the Environmental Services team in providing...


  • Troy, Michigan, United States Planet Fitness Full time

    Join Our Dynamic Team as a Shift LeadWe are looking for a dedicated Shift Lead to become a vital part of our enthusiastic team at Planet Fitness. This role is essential in maintaining our commitment to providing an exceptional experience for our members and guests.Why Choose Planet Fitness?Opportunities for professional growth within a thriving...

  • IT Team Lead

    1 month ago


    Troy, Michigan, United States Magna International Full time

    About MagnaMagna is a leading mobility technology company that develops innovative solutions for the automotive industry. We are committed to advancing mobility and creating a safer, cleaner, and more sustainable future.Job SummaryWe are seeking an experienced IT Team Lead to join our team. As a key member of our IT department, you will be responsible for...


  • Troy, Ohio, United States ALTA IT Services Full time

    Job Summary:We are seeking a skilled IT Manager, Enterprise Application Development to lead our team in the development of enterprise-level applications. The ideal candidate will have experience in managing technical projects and working with cross-functional teams to deliver high-quality solutions.Key Responsibilities:* Manage the development of...

  • Sports Team Lead

    1 month ago


    Troy, Michigan, United States Dunham's Sports Full time

    Dunham's Sports is a leading sporting goods retailer with over 240 stores across the Midwest. We're seeking a highly motivated and customer-focused individual to join our team as a Team Manager. As a key member of our store team, you will be responsible for leading and training staff to provide exceptional customer service, driving sales through effective...