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eCommerce Sales Coordinator

4 months ago

New York, United States Golden Touch Group, Inc. Full time

Golden Touch is a family owned and operated wholesale apparel manufacturer with a mission to deliver trend focused products for nearly 50 years. We produce private label brands for large mass market retailers across the globe specializing in children's, junior, missy, and women's apparel.

Responsibilities:

  • Order management: monitor orders to ensure they are processing timely and without issue. Collaborate with vendor compliance, warehouses and IT when necessary to solve any issues.
  • Product Set Up: Responsible for launching products on time across all key marketplaces (Amazon, Walmart, Target, Macy's) via Channel Advisor and excel spreadsheets
  • Catalog & Data Management: Manage the catalog data across all marketplaces, ensuring listings have complete data enrichment for all attributes.
  • Product Optimization: Shop each site to identify any issues with the product set-up that may be impacting the customer buying experience.
  • Product Suppressions: Responsible for managing and resolving suppressions on each marketplace which includes analysis of product listings, analyzing root cause for product suppression, developing and implementing solutions to get products relisted and developing processes and auditing data to ensure all compliance and regulatory information is up to date and filed in the Amazon system
  • Coordinate photography and photography samples: Collaborate with eCommerce Manager and samples manager to collect and arrange for product photography.
  • Customer Messages on Marketplaces: Respond to customer questions across all marketplaces and solve all customer issues and concerns. Some issues require cross team collaboration to resolve issues.
  • Collaboration: Engage cross functional departments, sharing Amazon results and educating the organization on the Amazon channel. Develop and share best practices with Amazon teams in other countries around the globe.
Requirements
  • 2+ years eCommerce support experience
  • 2+ years of experience with Amazon (1P or 3P)
  • Experience with Channel Advisor (Rithim) a Plus
  • Knowledge of other e-commerce marketplaces a plus
  • Experience in reporting tools and performance metrics
  • Tech savvy with high proficiency in the MS Office suite
  • Proactive, results-oriented mindset with an attention to detail
  • Strong communication skills and teamwork ethic
  • Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
  • Ability to work independently and follow through on assignments with minimal direction

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary Range - $40K - $60K*

*As a private company, Golden Touch may pay more or less than the published upper limit of the pay range based on an individual's demonstrated experience and expertise in their field. The pay ranges serve as a target and allow us to consider relevant experience, time in the role, salaries of internal peers, business sector, prior performance, and geographic location.