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Ecommerce Sales Coordinator

2 months ago

New York, New York, United States Golden Touch Group, Inc. Full time
About the Role

We are seeking a highly skilled Ecommerce Sales Coordinator to join our team at Golden Touch Group, Inc. As a key member of our ecommerce team, you will be responsible for ensuring the timely and accurate processing of orders, as well as the launch of new products across all key marketplaces.

Key Responsibilities
  • Order Management: Monitor orders to ensure timely processing and resolve any issues that may arise, collaborating with vendor compliance, warehouses, and IT as needed.
  • Product Set Up: Launch products on time across all key marketplaces, including Amazon, Walmart, Target, and Macy's, using Channel Advisor and Excel spreadsheets.
  • Catalog & Data Management: Manage catalog data across all marketplaces, ensuring complete data enrichment for all attributes.
  • Product Optimization: Identify and resolve issues with product set-up that may impact the customer buying experience.
  • Product Suppressions: Manage and resolve suppressions on each marketplace, analyzing root causes and developing solutions to get products relisted.
  • Customer Messages: Respond to customer questions and resolve issues across all marketplaces, collaborating with cross-functional teams as needed.
Requirements
  • 2+ years of ecommerce support experience
  • 2+ years of experience with Amazon (1P or 3P)
  • Experience with Channel Advisor (Rithim) a plus
  • Knowledge of other ecommerce marketplaces a plus
  • Experience with reporting tools and performance metrics
  • Tech savvy with high proficiency in the MS Office suite
  • Proactive, results-oriented mindset with attention to detail
  • Strong communication skills and teamwork ethic
  • Ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines
About Us

Golden Touch Group, Inc. is a family-owned and operated wholesale apparel manufacturer with a mission to deliver trend-focused products for nearly 50 years. We produce private label brands for large mass market retailers across the globe, specializing in children's, junior, missy, and women's apparel.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.

Salary Range: $40K - $60K