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Patient Service Representative

2 months ago

Warsaw, United States Katy Trail Community Health Full time

Katy Trail Community Health is seeking a Patient Service Representative (PSR) at our Marshall location. This employee would be a member of a health care team, which includes, a provider, a behavioral health consultant, a registered nurse (RN), a licensed practice nurse (LPN), a medical assistant (MA), a care coordinator, and a patient service representative (PSR) that have been assigned a panel of patients. Schedules and registers patients in a pleasant, professional, and timely manner, being sensitive to guest services. Conducts patient/guarantor interviews, explains policies, financial responsibilities, and patient bill of rights. Handles all routine patients inquire related to the registration process. Ensures all necessary demographic and financial data is obtained, and accurately documented into EHR system. Identifies appropriate payor source for routing of revenue generated during the patient stay. Ensure that any pre-certification and/or authorization are obtained to meet individual payor payment authorization protocols.

**All Katy Trail Employees are required to be up-to-date on COVID vaccinations**

Minimum Qualifications:

Bilingual strongly preferred.
High school diploma or GED.
Effective interpersonal and communication skills.
Ability to exercise good judgement in evaluating situations and making decisions
Excellent Customer Service Skills with patients and coworkers, including but not limited to,
exercising empathy exercising active listening skills, and meeting special needs in a timely
manner.
Experience with office equipment including computers, copier, fax, telephone systems, etc.
Ability to have flexibility with hours (up to two evening per week and 2 Saturdays per month)
to cover front desk activities and at least 40 hours per week during KTCH hours of operation.
Ability to exercise good judgment in evaluating situations and making decisions
Must have reliable transportation
Ability to use and learn appropriate medical software programs.
Must be able to see, hear, read, write, kneel, stand, sit and lift 25 lbs.
Must be able to handle stressful situations.
Bilingual preferred.
Ability and means to travel on a flexible schedule as needed, proof of liability and property
damage insurance on vehicle used is required.