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Retail Sales Representative

2 months ago


Warsaw, Virginia, United States Ace Hardware Full time
Join Our Team as a Retail Sales Representative
We are looking for enthusiastic, approachable, and supportive individuals to greet and assist customers. While prior experience in hardware is advantageous, it is not mandatory as we offer comprehensive training.

Community Impact:
At Horn's Ace Hardware Group, our independent ownership allows us to prioritize community service. Make a difference by helping your neighbors with their projects in a lively and enjoyable setting.

Work-Life Balance:
We value your personal time and strive to create a schedule that respects your life outside of work. Our two-week advance scheduling helps you plan effectively.

Opportunities for Growth:
Are you a hardware enthusiast? Share your knowledge, and we will help you expand it further. If you have a helpful mindset, we will train you in hardware expertise that enhances your life skills. Our training begins on day one, with continuous opportunities for advancement.

Role Overview:

The Retail Sales Representative will be responsible for receiving, stocking, and pricing merchandise while ensuring a clean and organized store presentation.

You will engage directly with customers, welcoming them and assisting them in finding everything they need for their projects in one visit.

If you thrive in a dynamic and energetic environment, you will find that time flies here.

Be prepared to be on your feet for the majority of your shift (6 to 9 hours) and lift items weighing up to 50 lbs.


Customer Engagement:
Provide a positive representation of Horn's Ace Hardware.
Proactively assist customers in resolving issues.
Greet customers as they enter and thank them upon leaving.
Maintain a friendly and outgoing demeanor while collaborating with both customers and team members.
Ensure all calls are answered promptly and courteously.
Direct any unresolved customer complaints to management.
Possess strong product knowledge and familiarity with store layout and product locations.
Offer personalized service to customers, aiming to impress every customer, every time.

Store Operations:
Contribute to a positive, professional, and safe work environment.
Assist with receiving, checking in, and stocking merchandise throughout the store.
Help maintain back stock levels and ensure the sales floor, stock room, and outdoor merchandise area are clean and orderly.
Support merchandise resets throughout the store.
Assist Department Specialists with tasks such as price changes and special orders.
Ensure all signage is current and accurate.
Operate a forklift with proper training.
Communicate merchandising, cost control, or sales ideas to the Store Manager.
Participate in store meetings and maintain professionalism in appearance and conduct.
Perform other assigned duties as needed.
Deliver products to customer locations as required.

Essential Requirements:
Valid Driver's License
Availability to work every other weekend

Compensation and Benefits:
Paid time off (earned after one year)
401K (annual enrollment opportunity)
Employee discounts on products
Free uniform shirts, vests, and more.
Begin your journey with us today