Customer Service Representative

4 weeks ago


Warsaw, United States Rapid Resource Recruiters Full time
Job DescriptionJob Description

Now Hiring Customer Service Representative

Job Details:

•The Customer Service Representative obtains customer orders in a timely manner and meets all deadlines while providing exceptional customer service.

•Be vigilant about engaging with the inbound phone queue and emails to ensure that customer calls are handled with minimum hold times.

•Ensure that customers’ orders are invoiced with in a 24-hour timeline

•Assist customers with problems associated with the order taking process.

•Keep abreast of current promotions and tests and be able to provide customers with product and item number information.

•Work directly with the production team to ensure that orders are meeting the 7-day deadline.

•Contact customers as necessary when we are unable to secure their specific item ordered.

•This position has additional duties.

•Special projects may be assigned at the position supervisor's discretion.

MINIMUM QUALIFICATIONS & REQUIREMENTS:

•Have a high school diploma or equivalent.

•Have at least 1 year of customer service experience.

•Be proficient with Microsoft Office programs (Excel, Outlook, Word) and 10-key data entry.

•Be social media savvy with customer requests and work directly with art department for customers’ orders

•Attention to detail

•Ability to problem solve

•Basic math

Benefits:

•Company paid Health Care

•Dental insurance

•401K

•Vision insurance

 

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