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Member Services Associate

2 months ago

Minneapolis, United States YWCA Minneapolis Full time
About the Organization
YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world.

The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and effective change agent in the journey to eliminate racism and sexism in our community.

We are a trusted social justice organization with a 130+ year history of advocacy for women and children. More than 30,000 people in our community are served every year by YWCA Minneapolis, through award-winning programs, classes, and workshops.

YWCA Minneapolis strives every day for:
•Race and gender equity
•Economic independence for women
•Respect for diverse cultures
•Children and youth who thrive
•A community that is vibrant and healthy

Category
Hospitality

Description

JOB SUMMARY:

***Salary $15.50 - $16.00 Per hour depending on experience.***

Shift Hours: Monday - Friday 5pm to 9pm.?? - Part Time Position

As the first point of contact, this position is responsible for the delivery of excellent customer service to all members, guests, and program participants of the YWCA of Minneapolis. Member Services Associates are also responsible for assisting in the implementation of membership service and security systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist members, guests and potential members
  • Greet and welcome members and guests as they enter and leave the facility and connect them with the membership department if necessary.
  • Check in members and guests for health club and facility entry following site procedure.
  • Serve as reception for prospective members interested in health club membership.
  • Serve as an information resource for members and the general public.
  • Answer and direct phone calls following established etiquette and protocol.
Contribute to providing a customer service focused environment
  • Provide members, guests and fellow team members with legendary service and enhance their sense of belonging and inclusive community within the club.
  • Be professional and positive in your interactions with all members and guests.
  • Create and deepen relationships with members and guests to enhance their sense of belonging.
  • Take ownership of member concerns and complaints proactively and in a timely, professional manner.
  • Provide direction to members about locations of classes and YWCA agency program services.
  • Sell and process series sales for private swim lessons, personal training, YWCA retail and products, etc.
  • Process and register customers for classes, lessons, workshops, trainings, etc.
  • Accountable for accuracy in computer, cash register and daily deposits.


Stay current with and enforce all YWCA rules, regulations, policies, and departmental goals.
  • Stay informed on facility and program memos and changes upon each shift worked.
  • Provide proper information on policies, practices and guidelines.
  • Respond quickly and professionally in an emergency situation according to department policies and procedures.
  • Attend all required departmental meetings and trainings as outlined in departmental expectations.
  • Handle daily cash deposits according to departmental policies and procedures
RELATIONSHIPS:

This position reports to the Member Services Coordinator at each of their respected sites who reports to the General Manager. Position will work closely with their fellow Member Services Associates from the other YWCA of Minneapolis locations. Other key relationships in which this position will work closely with include the Manager on Duty, membership sales and accounting team, and YWCA members and guests.

Position Requirements

QUALIFICATIONS:

Required:
  • High School diploma or equivalent.
  • Minimum of one year customer service experience.
  • Strong oral, computer, and written communication skills.
  • Exceptional customer service skills.
  • Must have exceptional interpersonal skills to develop positive relationships with members and guests and work with people of diverse backgrounds, cultures and perspectives.
  • Self-motivated team player with the ability to work effectively under stress of multi-tasking during busy work times.
  • Must possess outstanding communication and teamwork skills.
  • Must have excellent conflict management skills.
  • Ability to add, subtract, multiply, divide in all units of measure using whole numbers, common fractions and decimals.
Preferred:
  • Experience or knowledge in the health and fitness field.
  • Bilingual Spanish or Somali.
PHYSICAL DEMAND
  • Requires standing for long periods of time.


ADDITIONAL NOTES:

This job description represents the major functions but is not intended to be all-inclusive.

I have read and understand the expectations and responsibilities of this job and can perform the essential functions and physical demands as described.

Full-Time/Part-Time
Part-Time

Salary

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Location
Midtown YWCA Minneapolis

EOE Statement
YWCA Minneapolis is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HoursPerWk
None Specified

This position is currently accepting applications.