Customer Service Representative
2 weeks ago
The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations. Works with leadership team to achieve personal goals in the areas of deposit growth, business relationship growth, consumer relationship growth and operational soundness.
What you will do:
- Perform routine teller transactions working directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop. Works quickly to service customers waiting in line, but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
- Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
- Provides exemplary customer service. Represents the Bank and its products and services with pride and enthusiasm. Identify customer needs, provide information on products and services. Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities. Provides additional information to customers regarding bank's special promotions.
- Reviews customer transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking customers. Prevents customers from becoming victims of fraud. Refers customers to Branch Management and the proper department for issues that cannot be resolved at the teller line.
- Represent the Bank and its products and services with pride and enthusiasm. Identify customer needs, provide information on products and services. Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities. Provide additional information to customers regarding bank's special promotions.
- Assists customers with account reconcilement, copies of statements and checks, check orders; account closure, and safe deposit box entrances.
- Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
- High School Degree or GED required.
- Minimum of 1 year cash handling experience required in a customer facing role or experience in a banking environment with basic knowledge of bank deposit products and services required.
- Excellent interpersonal skills, attention to detail, and customer service.
- Ability to work independently, make decisions using available information and collaborate effectively as a team member.
- Basic knowledge of Bank deposit products and services.
- Ability to understand customer loan requests and make appropriate referrals.
- Ability to understand customer requests and provide awareness of additional products and services to make appropriate referrals.
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
- Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
- Please view Equal Employment Opportunity Posters provided by OFCCP here.
- To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
-
Customer Service Representative
3 weeks ago
Merced, California, United States Mechanics Bank Full timeCustomer Service RepresentativeMechanics Bank is seeking a part-time Customer Service Representative to join our team at our Merced Branch. As a Customer Service Representative, you will be responsible for assisting customers with banking transactions and offering referrals for additional products and services. You will deliver excellent customer service,...
-
Customer Service Representative
2 weeks ago
Merced, California, United States Mechanics Bank Full timeCustomer Service Representative Job DescriptionMechanics Bank is seeking a highly skilled Customer Service Representative to join our team at our Merced Branch. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting bank products and services.Key...
-
Customer Service Representative
3 weeks ago
Merced, California, United States Community Choice Financial Family of Brands Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and ensuring...
-
Customer Service Representative
4 weeks ago
Merced, California, United States Community Choice Financial Family of Brands Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and ensuring...
-
Customer Service Representative
4 weeks ago
Merced, California, United States Pep Boys Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our products and services.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
2 weeks ago
Merced, California, United States Pep Boys Full timeJob Title: Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving sales growth.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
4 weeks ago
Merced, California, United States Pep Boys Full time{"**Job Title:** Customer Service Advisor**Job Summary:**As a Customer Service Advisor at Pep Boys, you will be the primary point of contact for customers on the phone and in the store. Your role will involve engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service...
-
Customer Service Representative
4 weeks ago
Merced, California, United States Justi Smith - State Farm Agent Full timeJob OverviewAs a Customer Service Representative for Justi Smith - State Farm Agent, you will play a vital role in providing exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Relationship Building: Establish and maintain strong relationships with customers, ensuring their needs are met and exceeded.Insurance Expertise:...
-
Customer Service Representative
2 weeks ago
Merced, California, United States Oportun Full timeAbout OportunOportun is a mission-driven fintech that empowers its 2.0 million members to achieve financial stability. With a focus on responsible and affordable credit, Oportun has provided over $16.6 billion in loans and saved its members over $2.4 billion in interest and fees.Working at OportunAt Oportun, we foster a diverse, equitable, and inclusive...
-
Customer Service Representative
4 weeks ago
Merced, California, United States Lowe's Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lowe's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and safe shopping environment.Key Responsibilities:Customer Service: Provide...
-
Customer Service Representative
4 days ago
Merced, United States Community Choice Financial Family of Brands Full timeOverview: As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and...
-
Claims Customer Service Representative
7 days ago
Merced, California, United States Central California Alliance for Health Full timeAbout the RoleWe are seeking a highly skilled Claims Customer Service Representative to join our team at Central California Alliance for Health. As a Claims Customer Service Representative, you will be responsible for providing exceptional customer service to our providers and Alliance staff, resolving claims issues, and maintaining current knowledge of...
-
Customer Service Representative
6 days ago
Merced, United States Community Choice Financial Family of Brands Full timeOverview: As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers...
-
Customer Service Representative
1 month ago
Merced, United States Community Choice Financial Family of Brands Full timeOverview: As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers...
-
Customer Service Representative
6 days ago
Merced, California, United States Lowe's Full timeJob SummaryWe are seeking a Part Time Sales Associate to join our team at Lowe's. As a Part Time Sales Associate, you will be responsible for assisting customers with their shopping needs and providing excellent customer service.Key ResponsibilitiesAssist customers with their shopping needs and provide excellent customer serviceMonitor and identify customers...
-
Customer Service Representative
2 weeks ago
Merced, California, United States AGI Fresno Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at AGI Fresno. As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our clients and helping them achieve their goals.Key ResponsibilitiesProvide top-notch customer service...
-
Customer Service Representative
4 weeks ago
Merced, California, United States KFC Central California Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at KFC Central California. As a Team Member, you will be the face of our restaurant, providing exceptional customer service and ensuring that every guest has a positive experience.Key ResponsibilitiesCustomer Service: Greet each customer with a...
-
Customer Service Representative
4 weeks ago
Merced, California, United States KFC Central California Full timeROLE SUMMARY:You are the face of our restaurant, serving as the first point of contact for our customers. Your friendly demeanor and exceptional service skills will make a lasting impression on every guest who walks through our doors.As a Team Member at KFC Central California, you will be responsible for preparing our world-famous food to the highest...
-
Customer Service Representative
3 weeks ago
Merced, California, United States Community Choice Financial Family of Brands Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our financial solutions to meet the diverse needs of our customers.Key...
-
Customer Service Representative
3 weeks ago
Merced, California, United States Wingstop Restaurants Full timeDeliver World Class Service at WingstopWe're looking for a talented Guest Service Team Member to join our team at Wingstop. As a key member of our restaurant team, you'll be responsible for delivering exceptional service to our guests, ensuring they have a positive and memorable experience every time they visit us.Key Responsibilities:Act as the face and...
