Customer Service Representative
7 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Lowe's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and safe shopping environment.
Key Responsibilities:
- Customer Service: Provide SMART customer service at all times, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Transaction Processing: Accurately process sales transactions, returns, and refunds, using a cash register and handling customer payments.
- Store Maintenance: Maintain a clean and safe shopping environment, including restocking shelves, sweeping and mopping floors, and disposing of trash.
- Team Collaboration: Work collaboratively with other sales floor team members to achieve sales goals and provide excellent customer service.
Requirements:
- Education: High school diploma or equivalent.
- Experience: 1-2 years of retail experience, preferably in a customer-facing role.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
Preferred Qualifications:
- Experience: 1-2 years of experience in a supervisory role, preferably in a retail environment.
- Skills: Ability to lift up to 15 pounds, basic computer skills, and knowledge of retail software.
What We Offer:
- Competitive Pay: Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
- Benefits: Lowe's offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Equal Opportunity Employer:
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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