Customer Service Representative
3 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our products and services.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Engage with customers, building trust and understanding their needs, and communicating our products and services in a clear and concise manner.
- Contribute to the growth of our organization by promoting our products and services, and identifying opportunities to increase sales and revenue.
- Work collaboratively with the sales and service team to achieve sales and customer satisfaction goals.
- Assist with various aspects of customer care, including work order and register transactions, and facility maintenance.
- Participate in routine express automotive services, including tire mounting, balancing, rotations, and repair, oil changes, fluid top-offs, lubrications, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and thorough vehicle inspection.
- Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers, interpreting and retaining information and applying knowledge appropriately.
Requirements:
- High school diploma or equivalent required.
- Valid driver's license.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Basic knowledge and understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work days, nights, weekends, and holidays.
Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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