Customer Service Representative

2 weeks ago


Merced, California, United States Mechanics Bank Full time
Customer Service Representative Job Description

Mechanics Bank is seeking a highly skilled Customer Service Representative to join our team at our Merced Branch. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer transactions, and promoting bank products and services.

Key Responsibilities:
  • Process customer transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Upsell and cross-sell bank products and services to customers, identifying opportunities to increase sales and revenue.
  • Maintain a thorough understanding of bank policies, procedures, and regulatory requirements, ensuring compliance with all relevant laws and regulations.
  • Collaborate with the leadership team to achieve personal goals and contribute to the success of the branch.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum of 1 year of cash handling experience in a customer-facing role or experience in a banking environment with basic knowledge of bank deposit products and services.
  • Excellent interpersonal and communication skills, with the ability to work effectively with customers and colleagues.
  • Ability to work independently and make decisions using available information.
  • Basic knowledge of bank deposit products and services.

Pay Range: $22.00 hourly. Final compensation package will be determined by work experience, education, and/or skill level of the applicant, along with internal equity and alignment with geographic market data.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.



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