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Customer Service Associate

2 months ago


Hanover, Pennsylvania, United States Rural King Full time
About Us
Rural King Farm and Home Store is dedicated to fostering a positive and fulfilling workplace for our team members.

We provide avenues for advancement, competitive benefits, and a people-centric atmosphere, alongside the chance to collaborate with committed colleagues who are passionate about delivering outstanding service to our rural communities.

Whether you are beginning your career or bringing professional experience, Rural King promotes career development and offers the essential resources to help you thrive and progress with us.

Joining the Rural King family means you are an integral part of meeting the needs of and positively impacting the lives of those in the communities we serve.

How We Reward You
- 401k with a generous 50% match on the first 10% of earnings
- Comprehensive healthcare plans tailored to your needs
- Virtual doctor consultations
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
- 15% Associate Discount
- Dave Ramsey's SmartDollar Program (complimentary for you)
- Associate Assistance Program
- RK Cares Associate Hardship Program
- 24/7 Chaplaincy Services
What You'll Do
The Cashier plays a vital role in providing exceptional customer service and ensuring seamless transaction experiences for our valued patrons.

You will serve as the frontline representative of our brand, responsible for welcoming and engaging with customers, accurately processing transactions, and maintaining an inviting store atmosphere.

Key Responsibilities:

  • Exceed customer expectations by delivering outstanding service through effective communication and active listening.
  • Greet customers warmly as they enter the store.
  • Utilize the Cashier script to guide customers through the transaction process and inform them about company programs.
  • Execute cash management, return, layaway, and exchange policies with precision.
  • Communicate professionally and positively with all associates and customers.
  • Provide product information and respond to basic customer inquiries, offering recommendations as needed.
  • Coordinate with loaders to promptly assist customers.
  • Efficiently manage transactions while prioritizing timely service and handling disputes professionally.
  • Maintain a visible presence in front of the registers to assist customers when not engaged in transactions.
  • Highlight the benefits of joining the Rural King loyalty program.
  • Introduce the advantages of the Rural King Visa card to customers.
  • Respond to incoming calls at the registers with professional phone etiquette.
  • Ensure accurate reconciliation of registers and proper filing of paperwork.
  • Maintain awareness to prevent loss and deliver exceptional service.
  • Execute various cashier responsibilities, including stocking and cleaning duties.
  • Participate in cross-training for flexibility across departments.
  • Engage in learning initiatives to enhance skills and knowledge.

Essential Qualities for Success:
- Exceptional customer service skills and a genuine desire to assist others.
- Comfortable using computer systems and software.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced environment while remaining flexible and resourceful.
- Resilient mindset with a positive attitude towards challenges.
- Ability to lift and manage physical tasks as required.

Join us in making a difference in our communities while developing your career in a supportive environment.