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2nd Lien Loan Consultant

3 months ago

Tempe, United States Shellpoint Mortgage Servicing Full time
Who we are

Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The 2nd Lien Loan Consultant is responsible for initial collections on portfolios to maximize recovery and disposition loans to the appropriate work out strategy.

List of required duties below. Distinguish on-site duties with a *.
  • Receive and review loan information on 1 to 180+ delinquent 2nd lien accounts.
  • Contact borrowers to cure delinquency, set up payment arrangements, review borrower's response packages for modifications, repayment plans or settle accounts.
  • Identify and recommend optimal workout strategies based on individual borrower circumstances.
  • Identify and recommend legal strategies, as necessary.
  • Increase frequency of borrower contact based on days since last payment.
  • Performs additional projects and duties as assigned by management.
  • Engage in efforts to prevent foreclosure through loan modification, repayment plans and deferments.
  • Arrange for contractual services relating to property inspectors' appraisers, real estate agents, who may be involved in the inspection or evaluation of the property.
  • Analyze and underwrite the borrower's income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner.
  • Use the delegated authority tool and work with client matrices regarding workout strategies.
  • Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
  • Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate and complete response.
  • Keeps servicing files up to date with the necessary document and correspondence needed to ensure a comprehensive record of the homeowners account activity is maintained and communicated.
  • Use manual and dialer strategies to contact delinquent homeowners.
  • Understanding legal requirements and Fair Debt Collection Practices Act (FDCPA) guidelines on manual dialer reports.
  • Must be able to communicate effectively through verbal and written means.
  • Contribute to the progress of the department by understanding and positively impacting the measurements used to define success.
  • Willing to work overtime as needed.
  • Obtain Mortgage Loan Originator (MLO) license.
  • Knowledgeable in different systems, Loss Mitigation System (LMS) and Delegated Authority (DA) Tool
  • Review and maintain their personal negotiating worklist.
  • Contact homeowners to cure delinquency, this can be a blend of manual and automated calling strategies.
  • Handle multiple mortgage products such as Home Equity Line of Credit (HELOC) junior liens, conventional loans, Adjustable-Rate Mortgage (ARM) loans etc. that are current to 180 days delinquent as governed by investor, departmental and legal guidelines.
  • Performs related duties as assigned by management.
*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Required education and experience.
  • High school diploma or equivalent, required.
  • Bachelor's degree, preferred.
  • 2-4 years' experience within collections and loss mitigation.
Required knowledge, skills, and ability.
  • Familiarity with tracking databases and the maneuvering around the Internet.
  • Familiarity with loan terminology, rights, and processes.
  • Excellent work ethic, high productivity, and acute attention to detail.
  • Short learning curve to assimilate new skills and tasks.
  • Superior verbal communication and negotiation skills.


While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
•15 Paid Time Off (PTO) days and 18 after 1st anniversary
•9 Paid Holidays
•Employee Engagement Activities

Company Benefits:
•Medical (including Health Savings Account & Flexible Savings Account)
•Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match - Employee Assistance Plan

•Performance-based Incentives
•Pet Insurance

•Advancement Opportunities

Newrez NOW:

•Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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