Customer Service Rep

2 weeks ago

East Syracuse, United States Butler America Aerospace LLC Full time
Customer Service Rep / Warranty Admin Clerk

Location: East Syracuse, NY (13057)

Job ID: #69775

Pay Range: $16-19

Shift: Mon - Fri 8 a.m.- 5 p.m. - 1-hour lunch, Overtime is available upon successful completion of training.

On-site Position - with Hybrid possiblity after several months

Training is provided for candidate that have the required skills & experience

Open to US Citizens and US Perm Residents only

THE COMPANY:
Industry Leading American Owned International HVAC company. The company is over 100yrs old, with locations in 160+countries and 30+ employees.

Summary:
We are currently looking for a Warranty Admin Clerk to join our HVAC Warranty Team in our Syracuse, New York.

Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. Customer Care Center.

Job Specifications Overview:
•Provide support to our Distributor Network
•Communicate warranty coverage updates to our Distribution Network
•Provide homeowners with warranty information
•Ensure that product model/serial numbers are loaded into our system
•Process escalated warranty claim exceptions
•Communicate with Distributor Warranty Admins via email and telephone

The Warranty Admin Clerk position would provide administrative support to these functions (as well as other admin tasks) as needed under the direction of Senior Warranty Admin Staff and/or Management Team.

Required Skills & Experience:
•HS Diploma/GED
•Excellent verbal and written communication skills
•Data entry (web-based applications)
•Experience keying/capturing all customer call details/interactions into a Customer Relationship Management system (CRM) (Salesforce experience is desirable)
•Dependability and a strong work ethic is imperative to this position
•Experience with Microsoft Office suite with a concentration in Word and Excel
•Ability to navigate several open Internet tabs on multiple monitors
•Computer experience to include simple tasks like copy/paste, find, google search, etc.
•Data entry (web-based applications)
•Attention to Detail (accuracy)
•Ability to multi-task as well as take direction from multiple sources
•Ability to interpret and follow standard work instructions and job aids
•Ability to work in multiple systems at one time
•Pass a drug test
•Pass a background check

Desired Skills:
•Salesforce experience is desirable

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

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