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Call Center Customer Service Representative

2 months ago

Syracuse, United States RemX Full time
Job DescriptionJob Description

RECEPTIONIST / CALL CENTER CUSTOMER SERVICE REP

TYPE: Contract to Hire (100% in office)

HOURS: M-F 8a-4:30p OR 8:30a-5p

PAY: $18 per hour

YOUR DUTIES FOR THE CALL CENTER CUSTOMER SERVICE REP WILL INCLUDE:

  • Will answer a high volume of incoming calls and assisting with general or escalated customer issues
  • Internal communication within departments to find information that will help the customer in a timely manner
  • Promote and enhance company reputation by providing professional and effective assistance
  • Effectively communicate, verbally & written) information with fellow team member and customers Contact medical provider, employer, and injured worker for new claim process
  • Perform data entry
  • Answer phone calls and emails as needed
  • Additional duties as requested by managers

HOW YOU ARE QUALIFIED FOR THE CALL CENTER CUSTOMER SERVICE REP:

  • HS Diploma or equivalent relevant experience is required
  • 1 year of experience in a call center role
  • Must have strong communication skills, both verbal and written professionally
  • Strong attention to detail and decision-making skills
  • Creative problem-solving and de-escalation skills
  • Strong data entry skills
  • Basic to intermediate computer skills

 

 

Company DescriptionRemX is the professional staffing division of Employbridge, America’s Leading Workforce Specialist.

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We offer a variety of staffing solutions, including:

Temporary, temp-to-hire, direct hire
Independent contract placements
Executive search
Managed staffing and outsourced workforce solutionsCompany DescriptionRemX is the professional staffing division of Employbridge, America’s Leading Workforce Specialist.\r
\r
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r
\r
We offer a variety of staffing solutions, including:\r
\r
Temporary, temp-to-hire, direct hire\r
Independent contract placements\r
Executive search\r
Managed staffing and outsourced workforce solutions