Customer Account Representative

4 weeks ago


East Syracuse, United States Russell Tobin Full time $21 - $22
Job DescriptionJob Description

Job Title: Customer Service Rep (Account Rep)

Location: East Syracuse, NY 13057 (HYBRID)

Job Pay Rate: $21 – 22/hour on W2

Job Type: Contract role

Shift: Monday to Friday 08AM to 05PM

 

AFTER TRAINING PERIOD, POSITION IS 75% ONSITE BASED ON BUSINESS NEEDS AND PERFORMANCE

 

Job Description:

Provides strategic direction for pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.

This exciting opportunity is where we support our customers via telephone and written correspondence. Our B2B channels include Commercial Contractors, National Accounts, and Carrier International offices who are seeking after-market replacement components.

The Customer Care Center is a high-volume, fast paced and metric driven call-center with a team atmosphere.

We emphasize customer satisfaction, building strong business relationships and driving sales growth.

Duties will vary as required including data entry, basic reporting, phone calls, emails.

Preparing basic reports and assisting customers with pre-delivery and post- sales such as order entry, order status, expedite delivery, price and availability, and limited technical support.

Excellent Customer Service Skills

Ability to work with a team and independently

Proficient in Microsoft Office

Organized and attention to detail

Familiarization with Salesforce is a plus

Knowledge of HVAC products or related industry is a plus

May involve overtime

 

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”



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